Advocate Case Manager I/II
Full Time Regular
Anchorage, AK, US
Job Title: Advocate Case Manager I/II
Department: Alaska Native Justice Center (ANJC) Advocacy Program
Reports To: Advocacy Program Manager
Pay Grade: C3
Job Type: Full-Time, Regular
Under the supervision and direction of the Advocacy Program Manager and/or Director of Operations, the Advocate Case Manager provides advocacy and pro se services to ANJC clients. The Advocate Case Manager supports and provides assistance to ensure fair and equitable treatment of all clients, but especially Alaska Natives and American Indians, in the judicial system. The incumbent’s duties include providing advocacy services to victims of sexual assault, domestic violence, dating violence, stalking and human trafficking and to non-offending family members whose child may experience sexual assault.
Duties and Responsibilities:
Advocate Case Manager I
- Provide direct assistance to clients in many aspects of the legal system.
- Work closely with staff and community partners to develop, maintain and report goals, and to collect data from community partners.
- Provide advocacy services to victims of sexual assault, domestic violence and/or human trafficking.Coordinate with community providers to secure services for participants/victims, including but not limited to, resources for housing, employment, food, clothing, health care, behavioral health, and substance use treatment.
- Develop and assists with technical and educational support to clients that includes but not limited to court filings and research both in the court and through the internet.
- Assist ANJC staff with technical assistance and training.
- Coordinate and assists with ANJC Family Law/Outreach Clinics.Assist in facilitating community partner meetings, to include scheduling the meetings, creating agendas, recording minutes/logistics, and follow up.
- Coordinate Advocacy events in the communities and work with community partners on logistics and event planning. Coordinate and assists with ANJC Family Law/Outreach Clinics.
- Create and prepare business memos, and presentation materials, for training purposes.
- Write and distribute confidential correspondence.
- Meet with the public, provide general information, records, court accompaniment and work effectively with a variety of personalities and situations requiring tact, judgment, and poise.
- Partner with appropriate individuals to assist in the writing of program narrative reports as scheduled.Develop and maintain external relationships within local community providers.
- Attend job fairs and community outreach events to promote awareness of ANJC.
- Obtain, track and document all pertinent information in each case file and/or electronically utilizing the databases.
- Coordinate with leadership team to monitor grant required information and strategic planning processes.
- Participate in scheduled community meetings and webinars as requested. Assist in the facilitation of group activities or workshops.
- Attend and actively participate in department meeting and training's. Fill in for absent staff when necessary.
- Maintain confidentiality according to regulations, policies, and procedures.Perform all related duties as assigned.
Advocate Case Manager II
- Perform all duties/responsibilities of an Advocate Case Manager I with a high level of proficiency
- Acts as a resource, mentor, and trainer for all new employees to the department.
- Orients new staff to the department, ANJC systems, and processes.Provides training and education to other employees as needed.Answers questions according to standard procedures and best practices
- .May perform as the acting manager when the Program Manager is unavailable
- Makes meaningful improvement to services, program and processes and/or organizational effectiveness that create new value for participants and employees.
- Excellent verbal and written communication skills.
- Demonstrated ability to coordinate multiple activities.
- Strong organizational and time management skills.
- Demonstrated ability to handle crisis situations and make sound judgments.
- Excellent customer service skills.
- Demonstrate ability to work in a team atmosphere.
- Knowledge of motivational interviewing techniques.
- Demonstrate knowledge and understanding of the social, health, education and training and cultural needs of the Alaska Native and American Indian community.
- Must be knowledgeable with the Civil Rules and State Statutes.Local, state, national and rural Alaska village travel is required for this position.Demonstrate training/technical assistance delivery.Maintain confidentiality.Local, state, national and rural Alaska village travel is required for this position.
- One to two years of progressive experience working as an Advocate case manager in a professional office setting; or any combination of training and experience that provides the necessary skills, knowledge and abilities.
- Bachelors’ degree in Human Services, Counseling, Social Work, or Vocational Education and/or a related field. Relevant experience may substitute for educational requirement on a year-for-year basis.
- Minimum three years’ experience in social services, workforce development or vocational counseling/education. Knowledge and understanding of domestic violence/sexual assault, interpersonal violence and Human Trafficking.Knowledge of Alaska Native and American Indian culture and/or community resources.
- Valid Alaska driver’s license and insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age; have reliable transportation and be willing/able to travel. Continued employment is contingent upon results of a state and federal background check.
- Must possess the minimum qualifications of an Advocate Case Manager I.
- Two to three years of progressive experience working as an Advocate Case Manager in a professional office setting; or any combination of training and experience that provides the necessary skills, knowledge and abilities.
- Previous experience in case management preferred, with preference given to those with knowledge related to domestic violence, sexual assault, dating violence and stalking, and/or human trafficking victims.
Additional information: NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 PL 93-638 and as further guided by CITC’s Native Preference Policy 6.120, CITC maintains preference in all phases of employment for Alaska Native, American Indian AN/AI and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included are non-Native head of household members for Native families, which includes foster or traditionally adopted Native children.