Job Details

Front Desk Sales Executive

We are seeking a self-motivated individual to serve as a front desk/retail sales associate, who operates at the hub of our company. A customer service, team-oriented focus is of utmost importance. You will be the first greeter for every customer every day, so your positive attitude, competence, and enthusiasm are required. Must be organized, a multi-tasker, and a problem-solver.

Company Description

We are an established promotional printing company that has been doing business in Alaska for over 30 years. We help companies, organizations and individuals transform their designs into great promotional gear. Our customer service sets us above the rest, and we have the best showroom in the industry. Come to work in an Easy going, supportive and flexible work environment.

Responsibilities

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Coordinate with the Sales team to provide excellent customer service.
• Inform customers about discounts and special offers
• Stay up to date with new products/services
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Keep front desk tidy and presentable with all necessary material
• Check, sort and forward emails
• Keep updated records and files
• Take up other duties as assigned

Requirements

• Good organizational and multi-tasking abilities
• Strong communication and people skills
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Familiarity with office machines
• Knowledge of office protocols
• Problem-solving skills
• Customer service orientation
• Ability to perform in fast-paced environments
• Flexibility to work various shifts
• High school degree or equivalent
• Must be able to type 40 words per minute.
• Excellent reading comprehension

Pay / Hours

Full Time - $16.5 + DOE / 8:30a.m. – 5:00 p.m.