Job Details

Position Summary:
The Service Coordinator is responsible for managing and coordinating all aspects of service operations, including scheduling, dispatching, customer communication, and administrative support. This role ensures that technicians are efficiently deployed, customers receive timely service, and records are maintained accurately. The Service Coordinator acts as the central point of contact between clients, field technicians, and management.

Key Responsibilities:

• Schedule, assign, and dispatch technicians for inspections, maintenance, repairs, and emergency service calls.
• Serve as the primary contact for customers regarding service requests, updates, and follow-up.
• Open, track, and close work orders in the service management system.
• Maintain accurate service records, inspection logs, and compliance documentation.
• Communicate job details, parts requirements, and special instructions to technicians.
• Monitor service schedules to minimize downtime and ensure timely completion of work.
• Support billing by verifying service reports, time entries, and parts used.
• Handle escalations, troubleshoot scheduling conflicts, and assist in resolving service-related issues.
• Update and maintain monitoring accounts (setup, cancellations, database accuracy)
• Provide reports and updates to management on service performance and open work orders.
• Ensure compliance with company policies, safety standards, and customer requirements.
• Book travel and lodging for Service technicians

Qualifications:

• Prior experience in service coordination, dispatching, or administrative support (fire alarm, HVAC, or related industry preferred).
• Strong organizational and multitasking skills with the ability to prioritize under pressure.
• Excellent customer service and communication skills (verbal and written).
• Proficiency with service management software, scheduling systems, and Microsoft Office Suite.
• Knowledge of fire alarm and life safety systems are a plus.
• High school diploma or equivalent required; associate degree preferred.

Key Skills:

• Customer-focused mindset
• Strong problem-solving and decision-making abilities
• Attention to detail and record accuracy
• Ability to work effectively in a fast-paced environment