Job Details

You must be physically present on-site in Anchorage, Alaska to perform this job.

This role is not eligible for remote or hybrid work – No exceptions.

Step into the lively hub of downtown Anchorage, right on the iconic 4th Avenue. Picture yourself meeting and working with people from all over the world while indulging in the world of plush, handmade fur products.

Become our go-to person as a detail-orientated Executive Assistant and dive into the exciting world of luxury retail. We're searching for a candidate who lights up at the thought of providing excellent customer service and ensuring smooth communication between customers, vendors, and our team. From managing emails, phone calls, and voicemails, to handling special orders with both domestic and international vendors, you`ll keep every aspect of our operation organized and efficient.

After you become comfortable in your role, the sales team, bookkeeper, shipping department, and the owners will routinely come to you for clarification and guidance in their daily tasks. If you thrive in a fast-paced environment, have a passion for organization, and are ready to make an impact, we`d love to hear from you. Step into a role where your skills will be front and center for the entire company, customers, vendors, and team to benefit from!

Duties and Responsibilities

• Review, Manage, and Respond to all incoming emails on multiple accounts.
• Answer calls with a professional and consistent formal tone.
• Review, Manage, and Follow-up on voicemails on all phones.
• Answer customers` questions and inquiries about specific products/services.
• Review, Submit, Confirm, and Manage all Special Orders with vendors (international and domestic).
• Maintain proper file organization with all projects and special orders – allowing for anyone to simply pull a folder and be able to answer questions on their own.
• Manage, Assist, Follow-up with, and Maintain Records all incoming and outgoing product exchanges/returns between customers and/or vendors.
• Provide administrative and office support, such as typing, dictation, spreadsheet creation, faxing, and maintenance of filing system and contacts database.
• Establish and maintain communicable relationships with all vendors through all mediums (email, text, phone, etc.). Assist them with any inquiries about special orders and/or stock orders.
• With Owner(s) guidance: Assist, Plan, Manage any travel logistics of staff and/or product transfers (store-to-store, or roadshow-to-roadshow), lodging, etc.
• Maintain adequate stock of office supplies; Planning and Managing equipment repairs/replacement.
• Ability to navigate and quickly research for answers concerning relevant topics related to day-to-day business.
• Knowledge and Proficiency with Microsoft Office Suite (Word, Excel, etc.)
• Knowledge and Proficiency with Adobe Suite (PDF, Acrobat, etc.)
• Basic IT knowledge, addressing printer/fax issues, internet connectivity, etc.
• Keep the back office, and work area clean and organized.
   

Job Requirements & Skills

• High School Diploma or GED.
• Proven work experience as an Administrative Assistant, Office Manager, Retail Store Lead, or similar role.
• Excellent communication skills, capable of building trusting relationships.
• Ability to perform in fast-paced environments.
• Ability to learn about and retain the many types of furs, their differences, and their origins (this will be included in your training).
• Must be able to maintain, manage, and meet deadlines and goals.
• Must be able to lift/move +65lbs on occasion.
• Must have a positive and outgoing attitude.
• Must always maintain a clean and professional appearance.
   

Experience:

• Administrative, office management, or store management experience: 2 years (Required)
• High End Retail Sales: 2 years (Required)
   

Job Types: Full-time

Hourly Range: $19-25 per hour – Depending on experience

Schedule Requirements:

• 8-hour shift, with 30-minute lunch
• Hours of operation: 10am – 6:30pm (may vary on occasion and season)
• 5 days a week
• Monday – Friday