Job Details

The Fulfillment Service Associate (LOG/FUL/SA) is an operational position and is assigned temporarily to support Disaster Cycle Services Logistics on a Disaster Relief Operation (DRO). This position supports congregate shelter sites by resourcing and delivering materials during daily site visits throughout the disaster operation. This position supports the mission of the American Red Cross by fulfilling requests from the shelter activity to support the needs of clients in alignment with the Service Delivery Plan.

Responsibilities:

Resource and deliver material supply requests from congregate shelter sites

Develop strong relationships with shelters and deliver customer-centric solutions

Inventory, organize and load supplies into delivery vehicles

Provide feedback to supervisor on unmet or evolving shelter needs

Help shelter sites monitor inventory levels and project future material requests

Drive larger vehicles to deliver materials to shelters (e.g., 16' box trucks, cargo vans, etc.)

General Responsibilities for all Service Associates:

Ensure work is carried out in alignment with our fundamental principles and within established guidelines

Maintain flexibility in a continuously changing environment in which work priorities may change

frequently

Participate in all required meetings and review and complete daily tasks and reports

Collaborate effectively with others in a disaster environment

Efficiently handle time sensitive issues that may arise in area of responsibility

Report the status of assigned responsibilities and tasks as directed

Work independently while following the direction of the direct supervisor

Qualifications: FUL/SA-specific Qualifications (required):

Ability to interact with shelters in a compassionate manner and with a customer-centric focus

Valid Driver's License

Comfortable driving larger vehicles (e.g., 16' box truck, cargo van, etc.)

Familiarity with the proper moving, lifting and storing of material

FUL/SA-specific Qualifications (recommended):

Completed Motor Vehicle Review (MVR) in the last three years

ERV/MRV Certified

Powered Industrial Truck (PIT) Certified

Purchasing Card (P-Card) Holder

General Qualifications for all Service Associates (required):

Comfortable working independently and within a team

Ability to work with a broad variety of people with diverse backgrounds

Ability to have good organizational and time management skills

Ability to listen actively and work well with others

Ability to function in a dynamic and stressful environment

Ability to appropriately involve others in managing problems and conflict

Ability to acquire, evaluate, and report information accurately

Valid Driver's License (required for deployment out of region)

Willingness to comply with current public health and Red Cross policies

DCS: Logistics Fulfillment Service Associate

Refer to the Physical Capacity Grid for physical and emotional requirements

Development Opp: Promotion to Logistics Fulfillment Supervisor (LOG/FUL/SV)