Job Details

At MSI Communications, our success as a team is guided by our values: Be courageous; have integrity; choose kindness; seek client success; do good; and also, have fun. Our client services team uses these guidelines to foster collaboration within the agency, create exceptional work, and build lasting client relationships. The position of account supervisor requires advanced communication skills, analytical thinking, and the ability to manage and meet deadlines for multiple projects. Additionally, superior customer service skills are required—an attitude of going above and beyond to delight our customers and exceed expectations. Our office is busy; the pace is quick, and the payoff is great.Primary ResponsibilitiesServe as the main point of contact for assigned clients, building strong relationships based on trust and resultsEnsure client satisfaction while balancing agency prioritiesAnticipate client needs and identify opportunities for new initiatives, expanded services and long-term growthDevelop strategic communications and marketing plans with measurable objectivesTranslate client needs and goals to departments within the agency to develop effective campaigns and deliverablesMonitor campaign performance and project outcomesManage project scopes, timelines and budgetsMonitor and optimize account profitabilityUse insights, research and analytics to continuously improve strategiesPOSITION REQUIREMENTSEnthusiastic, positive, can-do attitude with strong strategic planning skillsExcellent communication skills (in all forms)Ability to meet deadlines and manage multiple priorities7+ years of experience in developing and executing integrated marketing, communications and public relations strategiesExperience writing, editing, proofreading and managing communication projects in a variety of mediums (print, long and short videos, websites, social posts, speeches, etc.)Demonstrated ability to develop strategic communications plans that align messaging, audiences, channels and measurable objectivesProven experience with building client relationships and providing strategic counselDirect agency experience is preferred, however client-side experience working with an agency acceptedBachelor's degree in business, communications, journalism, marketing or advertising is highly preferred. Master's degree a plus.Working knowledge of Alaska's biggest economic industries: tourism, oil & gas, mining, transportation, and healthcarePersonal transportation with proof of current insuranceMSI Communications is an equal opportunity employer (EOE). We support diversity in the workforce. Reasonable accommodations will be considered for disabled individuals.#J-18808-Ljbffr