Job Details

Role Summary

• The Receptionist will serve as the first point of contact for clients, agents, and field management. This role requires a polished, professional individual who can manage front desk operations, provide exceptional customer service, and support general office functions.

Primary Responsibilities

• Greet and assist clients, agents, and visitors in person and via phone/email
• Answer incoming calls and direct inquiries appropriately
• Book conference rooms and coordinate meeting logistics
• Assist with ad hoc administrative tasks to support the general office
• Troubleshoot office issues (e.g., Wi-Fi, tech support coordination)
• Support event logistics: room setup, printing, catering, guest access

Qualifications

• Associate's or Bachelor's degree preferred (or equivalent experience)
• At least 2 years of receptionist experience
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Comfortable working independently and proactively
• Fingerprinting required prior to start

Training & Development

• On-the-job training provided, including coaching and feedback. Company's systems will be taught.

Team & Culture:

• This role will provide front desk assistance to up to 30 agents, who are considered internal "clients." The environment is fast-paced and professional, requiring strong interpersonal skills and the ability to work independently while staying connected with leadership via Microsoft Teams

Top Skills:

• Proficiency in Office 365 tools: Teams, Word, Excel (basic), PowerPoint
• 2 years of receptionist experience, general public in person as well as email/ phone skills.

Must-Haves

• At least 2 years of receptionist experience
• Proficiency in Office 365 tools: Teams, Word, Excel (basic), PowerPoint
• Professional demeanor and proactive communication via Teams and in person

We are an equal opportunity employer. It is our policy to provide employment, compensation, and other benefits related to employment without regard to race, color, religion, sex, gender, national or ethnic origin, disability, veteran status, age, genetic information, citizenship, or any other basis prohibited by applicable federal, state, or local law.