Job Details
Quality Assurance Specialist, Member Intake (Remote)
2026-10-14 Pre-Paid Legal all cities,AK
Description:
LegalShield is seeking a Quality Specialist for the Member Intake team to drive QA excellence across live calls, audits, and coaching. You will partner with the Training and Quality Manager to onboard new hires and uplift agent proficiency, confidence, and consistency of the member experience nationwide.
This hands-on role covers call audits against the QA scorecard, providing objective feedback, and surfacing trends to leadership.
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