Coordinate TAC resources, prioritize tickets, and schedule technicians to meet SLAs.Serve as the primary client contact, providing updates and closed-loop communication.What We're Looking For: Three years of relevant experience and exceptional communication skills.Ability to manage multiple priorities in a fast-paced service environment.Why Work With Us: 100% remote role with a supportive, inclusive culture.Opportunities for professional development and growth.ADNET ADNET, a New Charter Company, delivers best-in‑class IT solutions and technical support services to small and medium-sized businesses across North America. The company invests in employee growth and fosters an inclusive, collaborative culture where every team member contributes to collective success.#J-18808-Ljbffr