Job Details

Humana, Inc. is seeking a Manager to lead the IFG Agnostic Call Center, overseeing Medicare inbound/outbound activity, enrollment inquiries, and compliance with CMS rules. This role drives performance, coaching, and process improvements to deliver high-quality member interactions.

The Manager will mentor supervisors, monitor KPIs like CAHPS and STAR, and coordinate with Compliance, Legal, Enrollment, Claims, and IT teams. Occasional travel and remote work are possible.