Job Details

Customer Service Manager- HomecareJob LocationsUS-AK-ANCHORAGERequisition IDLine of Business:All Ways Caring HomeCarePay MinUSD $24.00/Hr.Pay MaxUSD $26.75/Hr.Our CompanyAll Ways Caring HomeCareOverviewWho we are looking for:The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.Seeking a self-motivated professional with prior scheduling and management or supervisory experienceAn individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgencyA people-person, who is friendly, compassionate, and able to build positive relationships and partnershipsAn experienced communicator and problem solver who is well-organizedWhat you will receive:Great company cultureCompetitive pay with daily pay options availableTuition reimbursement and campus partnershipsFlexible work schedules close to homeRetention and referral bonusesBenefits, Supplemental Plans, EAP, and 401K participationCareer growth and development opportunitiesExternal Job DescriptionWhat you will do:Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.Responsibilities include, but not limited to:Oversee quality care and overall client satisfactionSupervise and provide guidance to the Caregivers who provide direct care to the clients servedManage employee scheduling, identify problem situations, and implement proactive solutionsMaintain strong and positive relationships with referral partners, payor sources, and clientsEnsure proper documentation and record-keepingConduct periodic home visits and safety checksQualificationsWhat you will need:Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)Accountable, reliable, and ability to work independently with good judgementValid driver's license and auto insuranceEffective verbal and written communicationExcellent customer service skillsAbout our Line of BusinessAll Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.Additional Job InformationAt All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits:Great company cultureCompetitive pay with daily pay options availableTuition reimbursement and campus partnershipsRetention and referral bonuses. Work with your friendsBenefits, Supplemental Plans, EAP, and 401K participationCareer growth and development opportunitiesSalary RangeUSD $24.00 - $26.75 / Hour