Job Details

Customer Service Agent

The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.

The key duties include:

• Assisting guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
• Selling tickets and ensuring cabin accommodations.
• Performing computer, iPad and paperwork tasks.
• Evaluating and preparing flights by arranging seat assignments and load, coordinating special meals, and upgrades.
• Performing boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
• Processing and securing passenger luggage.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

Additional details include a specific tattoo policy for this role.

Job-specific experience, education, and skills required include:

• 6 months of customer service or community service experience.
• Exceptional interpersonal and communication skills (e.g., verbal, written, listening).
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 lbs.
• Must be able to push/pull 50 lbs.
• Must be able to bend, stoop, squat, reach and grasp.
• Flexibility to work varied shifts (e.g., weekends, holidays).
• Ability to participate in paid training.
• Ability to learn and operate a computerized reservation system.
• Ability to adapt to performing work according to set procedures.
• Ability to anticipate needs of others in a fast-paced environment.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Job-specific leadership expectations include embodying the values of owning safety, doing the right thing, being caring and kind, and delivering performance.

The starting rate is USD $20.58/Hr.

Total rewards include:

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

Airport SIDA badge requirements are also specified.

Regulatory information includes equal employment opportunity policy statements and government contractor & Department of Transportation (DOT) regulations.

Apply by 7:00 PM Pacific Time on 9/19/2026.

FLSA status is Non-Exempt.

Employment type is Full-Time.

Regular/Temporary status is Regular.

Requisition type is Frontline.

Location is Anchorage.