Job Details

Description A Store Manager manages store operations and customer support for quality service, customer satisfaction and profitability. Supervise, lead, and direct the activities of store personnel. Responsible for ensuring company guidelines and policies are understood and followed. Responsible for improving store volume, profitability, and exceeding forecasted budgets, established, and maintaining gross margins.Tasks and Responsibilities Increase daily sales and daily tickets over established budgetUnderstand all Sales and P & L reporting as specifiedExecutes merchandise floor moves to drive salesTakes proactive role in establishing and carrying out shrinkage control disciplines and programs and accepts high level of responsibility for store's shrinkage performance.Ensures all paperwork is processed within a timely manner according to company guidelines.Follows up on receiving discrepancies, damaged goods and damage claims.Maintains “best in class” customer serviceProvide feedback on customer requests, and ensure right product mix for storeRecruit, interview and hire store personnelPromote company culture and develop a positive employee moraleCoach, train and develop employees. Provide training, set performance goals and provide feedback to all direct reports. Determine and distribute work assignments to employees. Ensures maintenance, cleaning and store appearance is up to company standards.Responsible for payroll budget and weekly processing for all employee time.Prepare and conduct performance appraisals for associates. Take appropriate disciplinary action on employees, including making recommendations for termination, in accordance with company guidelines.Ensures store-level compliance with company standards of safety, security, facility maintenance, postings/notifications and other administrative duties.Provide feed-back, concerns, ideas, and needs to both Operations Manager and General Manager.Promote the success of rewards programs and company promotionsFacilitate building cleanliness and maintenanceThis is not intended to be an all-inclusive list; other duties may be required. These duties and responsibilities are subject to change at any time.Skills and Competencies Ability to communicate with associates and customersAbility to motivate, coach, and manage store employeesAbility to read, count, and write to accurately complete all documentationAbility to operate all equipment necessary to perform the jobAbility to directly handle live animals without fearAbility to work in a fast paced, time critical environmentExperience and Education High School Diploma or GED required.3 years management experience requiredProficient in MS Outlook/Word/and ExcelRequirements Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting at least 50lbs, and perform all functions as set forth aboveAble to work with live pets of all varieties.Ability to work varied hours/days, including nights, weekends, and holidays, as neededAble to relocate if necessary to other locations permanently or temporarily#J-18808-Ljbffr