Job Details

Job TitleOpen to the general public and any current Municipal employee.Example Of DutiesReceives and documents complaints and requests for service; provides information to the public, the Municipality of Anchorage and other agencies concerning Street Maintenance activities and procedures; dispatches appropriate personnel to service requests; pursues resolution of problems and complaints through research and referral of work requests; performs miscellaneous clerical tasks. Responsible for opening and closing the Street Maintenance Dispatch Center. This position handles heavy volumes of telephone traffic. Diplomacy and proper telephone etiquette are required. Must be able to send prompt and accurate information to Street Maintenance Crews and ROW enforcement officers via radio, paging devices, written messages and telephone. Utilize GIS systems to update real time public maps regarding Street Maintenance operations. Train Street Maintenance personnel on use of tablet devices to enter completed work. Perform other duties as assigned.Minimum Qualifications / Substitutions / PreferencesHigh school diploma, GED, or equivalent and two (2) years of experience in office clerical work. OR Associate's degree in Accounting, Business, Computer Information Systems or similar discipline and experience in office clerical work. Must possess and/or obtain:Satisfactory background check which includes criminal, education, and employment history at time of hire.Ability to type at a net speed of 35 WPM.Additional Important InformationPreference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA applicants.The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to . E-Verify® is a registered trademark of the U.S. Department of Homeland Security.If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.If selected for hire, appointment in this position will be conditional based upon the submission of a current documentation/certification of the typing speed ability. The documentation/certification must contain the applicant's name and be current within the past one (1) year.Military Service Interview PreferenceVeterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows the full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual's command organization, and shows the name, signature, title, and contact information of the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.BenefitsThe Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:Health / Medical Benefits: Medical/Dental/Vision/Audio, Life Insurance, Dependent Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Accounts – Health and Dependent Care, Health Savings AccountsRetirement: State of Alaska Public Employee Retirement System (PERS) Program, 401(k) and 457 Savings PlansEmployer Paid Benefits: Employee Assistance Program, Paid Leave Plan, 13 Paid Holidays