Job Details

Logistics Operations Coordinator

At TOTE Maritime Alaska, we do more than move freight—we connect Alaska's communities and businesses with the goods they depend on every day. As a trusted leader in maritime transportation, logistics, and supply chain services, we are committed to delivering exceptional service while living our core values of Safety, Operational Excellence, Customer Experience, and Teamwork.

We are seeking a highly organized, customer-focused, and adaptable Operations Coordinator to join our Anchorage team. This role is ideal for professionals with experience in administrative support, logistics coordination, customer service, transportation operations, freight management, shipment tracking, data entry, and operational reporting who thrive in a fast-paced environment.

If you enjoy problem solving, coordinating freight movements, supporting customers, and contributing to Alaska's critical supply chain infrastructure, we'd love to hear from you.

Operations Support & Shipment Tracking

• Utilize systems such as CargoWise, Enterprise Asset Management (EAM), and Mainsail to track container shipments and freight movement.
• Monitor and record container and trailer activity entering and exiting the Anchorage terminal.
• Generate shipment reports, freight activity reports, and operational reports.
• Perform high-volume data entry and maintain accurate operational records.
• Provide administrative and clerical support for terminal operations.

Documentation & Quality Control

• Audit bills of lading, shipping documents, transportation reports, and delivery schedules for accuracy.
• Verify shipment information and identify discrepancies.
• Maintain data integrity across transportation and logistics systems.
• Assist with records management and operational compliance.
• Ensure accurate customer and shipment documentation.

Customer Service & Communication

• Respond to customer inquiries regarding deliveries, pickups, shipment status, freight availability, and service-related questions.
• Provide professional support via phone, email, and internal communication channels.
• Build strong working relationships with customers, drivers, vendors, carriers, and internal teams.
• Communicate scheduling updates and operational information effectively.
• Deliver an exceptional customer experience while supporting business objectives.

Logistics Coordination

• Coordinate container logistics and freight movement with carriers and transportation partners.
• Reference Northbound and Southbound freight quotes when assisting customers and internal teams.
• Assist with shipment scheduling and freight movement activities.
• Support resolution of documentation, scheduling, and service-related issues.

Team Collaboration

• Partner with Operations, Customer Service, and Leadership teams.
• Support continuous improvement initiatives and special projects.
• Contribute to a culture of teamwork, accountability, safety, and operational excellence.

At TOTE Maritime Alaska, our employees are essential to our success. We offer opportunities to develop professionally while supporting the transportation network that keeps Alaska connected.

What We Offer

• Starting pay of $26.00 per hour
• Union representation through Teamsters Local 959
• Career growth and advancement opportunities
• Exposure to transportation, logistics, supply chain, and maritime operations
• Collaborative and supportive team culture
• Opportunity to work for an industry leader serving Alaska communities
• Meaningful work supporting Alaska's critical supply chain infrastructure
• Values-driven workplace centered on Safety, Operational Excellence, Customer Experience, and Teamwork

TOTE Maritime Alaska is an Equal Opportunity Employer, Affirmative Action Employer, and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. TOTE Maritime Alaska participates in E-Verify and maintains a drug-free workplace.