Job Details

Motor Vehicle Office Manager 1

This position is open to Alaska residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

As a Motor Vehicle Office Manager 1 (OM1), you will lead the team of Motor Vehicle Customer Service Representative 1 (MVCSR 1) professionals who process mailed in and emailed transactions. In this role, you will:

• Provide direct supervision and support to MVCSR I staff as they process mailed in vehicle transactions, as well as transactions submitted via web portal.
• Serve as a primary resource for complex DMV questions, ensuring customers receive accurate, timely processing on all transaction types, including titles, registrations and research requests.
• Ensure MVCSR I's follow DMV policy, statute, and contractual requirements, offering clarification, coaching, and corrective direction when needed.
• Monitor MVCSR I performance, identify training or compliance gaps, and implement solutions.
• Support consistent, high-quality service delivery across the correspondence and e-services department by promoting accuracy, operational efficiency, and customer-focused practices.

If you are a strong communicator who can navigate complex policy, support staff, and maintain high operational standards across a distributed network, this position offers meaningful leadership responsibility and the opportunity to strengthen DMV services statewide.

Our Organization, Mission, and Culture

The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:

• ABILITY - We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the Last Frontier.
• CUSTOMER FOCUSED - We navigate the path to "yes" by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.
• PASSIONATE PEOPLE - We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.
• EXPERTISE - Subject Matter Expert is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.
• CHAMPIONS OF CHANGE - We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The Benefits of Joining Our Team

Why Join the Alaska DMV? When you become part of the Alaska DMV team, you're not just starting a job—you're launching a meaningful career in public service. Here's what you can look forward to:

• Make a Real Impact: Help Alaskans access essential services while contributing to safer roads and stronger communities.
• Develop Your Skills: Sharpen your communication, problem-solving, and analytical abilities in a role that offers variety and challenge.
• Career Advancement: We're committed to helping you grow professionally through training and promotional opportunities.
• Balanced Schedule: Enjoy a Monday–Friday, 8 AM – 5 PM schedule with an hour lunch—no late nights or weekends required.
• Supportive Team: Work alongside dedicated colleagues and managers who are invested in your success.

If you're seeking dynamic, people-focused work with room for growth, the Alaska DMV is the place to be!

The Working Environment You Can Expect

Join the Anchorage DMV team at our University Center location 4001 Ingra Street, Ste. 101, Anchorage, AK 99503, where you'll work in a fast-paced and rewarding environment while mentoring a team of highly dedicated individuals for long-term success. With stunning Alaskan scenery right outside your door, you'll be part of a team committed to providing exceptional service.

Here's what you can expect:

• Mentorship and Leadership: Guide and develop your team members, helping them achieve long-term growth and success.
• Team Collaboration: Work closely with reps and office managers, ensuring smooth daily operations and customer satisfaction.
• Public Service: Assist customers with titles, registrations and research requests, while explaining policies and ensuring compliance.
• Dynamic Setting: The role is primarily on-site, with occasional travel for training and outreach.
• Fast-Paced and Fulfilling: You'll thrive in an environment that values mentorship, efficiency, and professionalism, while making a real difference in the lives of Alaskans.

If you're looking for purpose-driven work where you can mentor and inspire others in a collaborative setting, the Anchorage DMV is the perfect place to grow your career.

Who We Are Looking For

We're seeking skilled, motivated, and customer-focused professionals to join our team! To thrive in this role, you should bring the following skills and qualities:

• Developing Others: Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial) make clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Organizational Awareness: Know the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.
• Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgement and evaluate alternatives, and to make recommendations.

Special Note: Valid Driver's License

Minimum Qualifications

One year of experience leading the work of employees performing motor vehicle licensing, titling, registration, and compliance functions. This experience is met by service as a Motor Vehicle Customer Service Representative 3 with the State of Alaska, or the equivalent elsewhere. OR One year of experience supervising employees who perform cash-handling and provide services to customers; review and act on legal documents for transactions such as business incorporation, real property transfer, or tax filing; provide operator training for vehicles, heavy equipment, commercial vehicles, or aircraft; or provide inspection and enforcement of regulations covering heavy equipment, commercial vehicles, vessels, or aircraft. The cash-handling and customer service experience includes such work as retail sales supervisor, travel office supervisor, restaurant manager, bank teller supervisor, and so on. OR Two years of experience performing advanced-level motor vehicle licensing, titling, registration, and compliance functions that included conducting practical skill testing of applicants for non-commercial, motorcycle, or commercial driver licenses. This experience is met by service as a Motor Vehicle Customer Service Representative 2 with the State of Alaska, or the equivalent elsewhere. OR A bachelor's degree from an accredited college. Special Note: A background check of criminal justice information will be conducted upon initial employment.

Additional Required Information

Please read the below information carefully. This applies to your application submission.

This recruitment is for Alaska residents only. Please be sure to check our residency definition to determine if you qualify.

Alaska License and Vehicle Information Network (ALVIN)

This position requires the use of Alaska License and Vehicle Information Network (ALVIN), which includes passing a background investigation including fingerprinting will be conducted.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other