Job Details

Job Title

PSA Tech I

Job Description

PSA Tech I's are responsible for assisting the company to meet goals through the provision of services. Passenger Service Agents (PSA) provides flight setup, passenger check-in and flight close-out. Makes public announcements and aids with all customer inquiries regarding baggage or luggage handling upon check in and coordinating passenger aircraft boarding/deplaning in the gate area. The PSA Tech I position is a support services position whose work routine is established and follows a set of procedures. It generally functions under close supervisory direction of Passenger Service Manager or guidance of the Director, Cargo and Passenger Services. This position is an hourly, non-exempt position with salary dependent upon experience and job performance. This position reports to the Passenger Service Manager.

• Lift passenger bags and place directly on to conveyor belt.
• Attach bag tags to passenger luggage.
• Load and Unload passenger luggage from scales to the conveyor belt.
• Push wheelchairs back and forth to and from designated areas.
• Provide clear, concise, and courteous information for the traveling public.
• Ability to bend and lift up to 70 pounds comfortably on a regular basis.
• Assist wheelchair passengers as needed (carry on/carry off/stretcher passengers and personal effects and any passenger requiring assistance).
• Carry and operate a radio/pager as required.
• Assist special needs passengers/unaccompanied minors and personal effects to ensure a seamless/stress free airport experience using all facilities at the Airport.
• Must be able to lift, stand, and bend throughout shift.
• Miscellaneous duties as assigned.

Qualifications

• Demonstrated high level of expertise in Windows based computer programs, i.e., Excel, Word.
• Previous customer service experience.
• Public speaking skills least 16 years of age.
• Must be a U.S. citizen or show proof of right to work in the U.S.
• Must possess excellent communication skills.
• Ability to stand for long periods of time.
• Able to fluently read, write, speak and understand English.
• Friendly and outgoing personality.
• Ability to work under stressful situations and tight time constraints in a fast-paced environment.
• Flight crew and customer relationship skills a must.
• Must present a clean and neat work area to our customers.
• Attention to detail.
• Self-motivated, team player.
• Required to work nights, weekends, holidays, and varying schedules.
• Be well groomed and follow uniform policy.
• Successfully complete a background investigation, including FBI fingerprints, criminal history and pre-employment drug test.

Preferred Qualifications:

• Valid Driver's license.
• Proficiency in a second language.
• Background position skill ranking areas:

Language Skills:

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Write routine reports and correspondence.
• Speak effectively one-to-one and before groups of customers or employees of the organization.

Math Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Abilities:

• Apply common sense understanding to carry out instructions furnished in written, oral, diagram form.
• Deal with problems involving a few concrete variables in standardized situations.

Physical Demands:

Moderate. The PSA on occasion may lift or move with help up to 70 pounds, and/or more frequently lift or move 70 to 100 pounds with help. Will constantly lift or move up to 50 pounds. The PSA is regularly required to use hands, talk, hear, bend, stoop, kneel, and is frequently required to stand, walk. The PSA Tech I is required to climb, sit, and balance. While performing the essential functions of this job, the agent is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The agent is frequently required to climb stairs, bend at the waist, kneel, crouch or stoop. Specific vision abilities required by this job include close vision and color vision. The PSA I is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day. During aircraft arrival the PSA will be exposed to a high noise environment for a short period of time. Hearing protection is required and provided. Fair Labor Standards Act Status: Nonexempt or hourly The above is not intended to list all possible essential functions or requirements as they are subject to change. The employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. All employees are expected to work varying hours of compensated overtime to accomplish various duties. Reasonable accommodations may be made to enable individuals with disabilities to meet these conditions.