Job Details

The Floater Front Desk is responsible for supporting daily front desk operations across multiple clinic locations as needed. This role ensures continuity of operations by fillingin forstaffing gaps,assistingduring high-volume periods, andmaintaininga consistent, high-quality patient experience across all assigned offices.The Floater Front Desk serves as a key resource within the organization, requiring adaptability, strong organizational skills, and the ability to quickly integrate into different teams and workflows. This position plays a critical role in deliveringwelcoming, professional, and efficient patient experience in a fast-paced environment encompassing retail, lab, and optometric services.Essential Duties and ResponsibilitiesMulti-Location Supporto Travel to variouscliniclocations asassigned based on business needs.o Adapt quickly to different office workflows, teams, and provider preferences.o Provide front desk coverage for callouts, PTO, vacancies, or increased patient volume.o Maintain consistency in service standards and processes across all locations.Patient Scheduling and Coordinationo Schedule, confirm, and reschedule patient appointments.o Maintain full capacity of patient scheduling tooptimizeprovider availability.o Manage patient recalls and follow-up appointments.o Respond to incoming phone calls, voicemail messages, and patient emails.o Coordinate communication between patients, technicians, optical staff, and providers to support efficient patient flow.Patient Records and Administrative Supporto Enter and maintain accurate patient information including demographics, primary care provider information, insurance coverage, and guarantordetails.o Prepare patientintakepaperwork prior to appointments.o Scan and upload completed intake documents into patient charts within the electronic health record (EHR) system.o Perform filing and other clerical and administrative duties as assigned.o Assist doctors and office staff with clerical tasks when needed.Insurance Verification and Financial Processeso Verify and authorize vision and medical insurance benefits prior to patient visits.o Communicate insurance coverage, copays, andfinancial responsibilityto patients whenappropriate.o Ensureaccuratedocumentation of insurance information within patient records.Patient Experience and Office Operationso Greet patients and visitors in a friendly, courteous, and professional manner.o Manage patient flow to support efficient andtimelyappointments.o Maintain a clean, organized, and welcoming front desk and reception area at all locations.o Perform pre-testing functions when directed by management or providers.o Support overall office operations to ensurea positivepatient experience.Technical Skills and Competencieso Excellent verbal and written communication skills.o Strong customer service and interpersonal skills.o Computer literacy and ability to quickly learn multiple electronic healthrecord(EHR) systems.o Knowledge of vision and medical terminology preferred.o Strong organizational skills and attention to detail.o Ability to work independently and adapt in a fast-paced, changing environment.Organizational and Compliance Responsibilitieso Maintain patient confidentialityin accordance withHIPAA regulations.o Ensure compliance with company policies, procedures, and operational guidelines across all locations.o Support office processes thatmaintainaccuratedocumentation and operational consistency.o Maintain a safe, clean, organized, and inviting environment for both patients and staff.o Perform additional duties and assume responsibilities as assigned by management.