Job Details

ResponsibilitiesHelp customers shop, locate products, and provide them with solutionsProvide a fast and friendly checkout experience; execute cash handling to standardsEngage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollmentsEducate customers on the Voice of Customer (VOC) surveyAssist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)Participate in the truck unload, stocking, and planogram (POGs) processesResponsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well‑merchandised and in‑stock storePerform Store In Stock Optimization (SISO) and AD set duties as assignedSupport shrink and safety programsAdhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standardsInteract with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team MembersCross trained in Custom Framing selling and productionOther DutiesOther duties as assigned.Preferred ExperienceRetail and/or customer service experience preferredPhysical RequirementsAbility to remain standing for long periods of timeAbility to move throughout the storeRegular bending, lifting, carrying, reaching, and stretchingLifting heavy boxes and accessing high shelves by ladder or similar equipmentAbility to handle essential job functions with reasonable accommodations as neededWork EnvironmentPublic retail store setting with climate controlled areas; some stock rooms may not be climate controlled; occasional outdoor work to retrieve shopping carts or while unloading trucksFrame shop uses glass cutter and heat press equipmentWork hours include nights, weekends and early morningsLegal RequirementsApplicants in the U.S. must satisfy federal, state, and local legal requirements of the job.Michaels requires all team members in this role to be at least sixteen (16) years or older.BenefitsHealth insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more.Equal Opportunity EmployerMichaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate, and be better together.AccommodationsIf you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. For additional assistance, contact Customer Care at 1‑800‑642‑4235 (1800‑MICHAEL).EEOC Poster InformationEEOC Know Your Rights Poster in EnglishEEOC Know Your Rights Poster in SpanishEEOC Poster Optimized for Screen ReadersFederal FMLA PosterFederal EPPAC Poster#J-18808-Ljbffr