Job Details

Job Description The Wheelchair Dispatcher is responsible for coordinating wheelchair service requests and efficiently deploying mobility assistance personnel throughout the airport. This role serves as the central communication hub between airlines, passengers, and wheelchair attendants to ensure timely, safe, and courteous service for passengers with mobility needs.Full-time and part-time positions may be available.Responsibilities Receive and prioritize wheelchair service requests from airlines, gate agents, ticket counters, and airport personnelDispatch wheelchair attendants to assigned locations using radio, phone, or dispatch softwareMonitor service timelines to ensure prompt pickup and delivery of passengersTrack staff locations, availability, and workload to optimize coverage across terminalsMaintain clear and professional communication with attendants and airline staffUpdate service statuses and passenger information in dispatch systems as requiredCoordinate assistance for connecting passengers and tight turnaround situationsRespond quickly to urgent or high-priority requestsDocument incidents, delays, or service issues according to company policies.Provide customer service support when neededEnsure compliance with airport security regulations and company policiesAssist supervisors with staffing coordination during peak periodsMaintain confidentiality of passenger informationMay require occasional walking between terminalsOther duties that are pertinent to the department or unit's success also may be assigned.This position requires working in and around the aircraft, and the employee must be able to adhere to all established security protocols. All necessary training will be provided.Qualifications A high school diploma or GED equivalent.Must be able to lift and/or move up to 50 pounds as part of routine duties and must be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds.Ability to multitask in a fast-paced environmentExcellent organizational and problem-solving skillsBasic computer skills and ability to learn dispatch softwareMust be fluent in speaking, reading, and writing English.Ability to pass SIDA Badge test, which includes an assessment of knowledge related to airport security protocols, access control procedures, and safety regulations in secure and restricted areas.Ability to obtain an Alaska AOA Badge. To be eligible, applicants must meet the following criteria: Successfully pass an FBI fingerprint-based background check. Complete and pass a TSA Security Threat Assessment (STA). Have no outstanding warrants or be able to provide documentation of their resolution.Working Conditions and Physical Requirements Weather: Indoor/Outdoor. Frequently exposed to arctic conditions.Noise level: Moderate to LoudDescription of environment: This is an airport settingPhysical requirements:The associate must be able to lift and/or move up to 50 pounds as part of routine duties and must be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds, using approved equipment and safety protocolsWhile performing the duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, controls, talk or hear, pull/push carts, twist. The associate is frequently required to reach with hands and arms. The associate is occasionally required to climb, balance, stoop, kneel, crouch, or crawl.Employees are occasionally exposed to fumes or airborne particles and may be exposed to toxic or caustic chemicals.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focusTravel: NoneCompetencies Safety guides our behavior.Honesty and integrity govern our activities.Commitments made will be fulfilled.All individuals are treated with dignity and respect.The environment will be protected and sustained.Equal Opportunity Employer NANA Regional Corporation, Inc. and its subsidiaries are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender (including pregnancy, gender-identity and sexual orientation), age, disability, genetic information, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholder of NANA, their spouses and descendants to the extent allowed by law.Accommodation Requests for Job Seekers with a Disability If you are a job seeker with a disability and require accessibility assistance or an accommodation for any part of the employment process, contact us at recruiting@nana.com or 1-800-478-2000.NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.#J-18808-Ljbffr