Job Details

If you enjoy helping people, solving problems, and providing outstanding customer service in a fast-paced environment, this is an excellent opportunity to build your career with an established organization that values teamwork, professionalism, and continuous growth.

Position Summary

As a Customer Service Professional, you will be the primary point of contact for customers, ensuring a seamless experience from shipment pickup through final delivery. You'll work closely with operations, dispatch, and internal teams to provide proactive communication, resolve concerns, and build lasting customer relationships.

Your ability to deliver exceptional service will play a key role in customer satisfaction, retention, and the overall success of the organization.

Key Responsibilities:

• Serve as the primary contact for customer inquiries, shipment updates, and service requests.
• Build strong relationships by providing friendly, professional, and proactive customer support.
• Communicate shipment status, service updates, delays, and resolutions accurately and promptly.
• Deliver an exceptional customer experience with every interaction.

Problem Resolution:

• Investigate and resolve customer concerns in a timely and professional manner.
• Partner with operations and dispatch teams to identify effective solutions.
• Keep customers informed throughout the resolution process.
• Document customer interactions, service requests, and resolutions accurately.

Operational Coordination:

• Monitor freight movement and shipment progress.
• Assist with shipment tracking, freight tracing, and service recovery efforts.
• Coordinate with internal departments to ensure customer expectations are met.
• Maintain effective communication between customers and operational teams.

Customer Success:

• Identify opportunities to improve the customer experience.
• Gather customer feedback and communicate recommendations to leadership.
• Support customer retention by consistently providing exceptional service.
• Introduce customers to additional transportation and logistics solutions when appropriate.

Qualifications:

• Minimum of 2 years of experience in customer service, client services, account support, logistics, transportation, or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to prioritize multiple responsibilities while maintaining attention to detail.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.
• Ability to thrive in a fast-paced, team-oriented environment.

Preferred:

• Experience in transportation, logistics, supply chain, or freight operations.
• Knowledge of shipment tracking and transportation terminology.
• Experience with Transportation Management Systems (TMS) or CRM software.
• Previous experience supporting both customer-facing and operational teams.

Compensation:

$20.50 - $30.00 per hour

Compensation is based on experience, education, qualifications, internal equity, and job-related factors.

Benefits:

Eligible employees may receive a comprehensive benefits package that includes:

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Vacation, Sick Leave & Holidays
• Life Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Parental Leave
• Additional voluntary benefit options

Schedule:

• Full-Time
• Standard business hours with flexibility based on business needed

Work Location: In person