Job Details

NAC Cargo Service Agent

Saltchuk Aviation is a family of diversified air cargo and aviation services companies. We operate Part 121, 135, and 145 certificates, creating vital connections by serving customers and communities across the U.S. with reliable and efficient aviation services.

Saltchuk Aviation employs over 900 employees in the air cargo, ground handling, aircraft maintenance, aviation logistics, and air freight on-demand charter sectors across five operating companies, transporting over 380 million pounds of freight annually.

The Cargo Service Agent playsa vital role in our daily operations, ensuring the efficient acceptance, consolidation, loading, and unloading of air freight through physical teamwork and the skilled operation of ground handling equipment. All duties are executed in strict alignment with Northern Air Cargo policies to maintain systematic, highly organized, and safe processes. Work assignments are dynamically divided between ramp and warehouse environments.

Responsibilities include safely and efficiently loading and unloading inbound and outbound air cargo shipments to ensure timely departures to their proper destinations. Cargo Service Agents are expected to greet and assist customers with unloading freight from delivery vehicles using specialized material handling equipment, including non-powered tools, electric pallet jacks, and forklifts. They must complete, verify, and process all required shipping documentation accurately, courteously, and in a timely manner.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be at least 18 years of age. High School Diploma or equivalent certification. Must possess a valid driver's license with a clean, insurable driving record. A basic understanding of air cargo or logistics operations is preferred. Successfully pass a pre-employment drug screening. Successfully pass a comprehensive 10-year background check. Must maintain legal authorization to work in the United States. Must successfully complete SIDA training to obtain airport authority security identification badges. Demonstrated ability to prioritize a daily workload and manage time effectively. Outstanding interpersonal and customer service skills. Ability to adapt quickly and positively to frequent changes in a fast-paced workplace. Strong basic mathematical skills. Proven ability to work exceptionally well both independently and within a collaborative team environment. Flexibility to work weekends (including Friday, Saturday, and Sunday), holidays, and variable scheduled days off. Strong situational awareness with the ability to identify safety risks and operational hazards. Commitment to successfully completing all required basic and recurrent training programs. Ability to read, comprehend, and follow complex regulations, policies, and procedures across federal, state, and local levels. Strict compliance with Company uniform requirements, including high-visibility outerwear (which is provided by the company). Approved safety footwear is required for this role.

Active verbal communication throughout the workday with customers, stakeholders, and co-workers is required. Strong verbal and written communication skills. Strong hearing capabilities are required to ensure safe, effective communication in a loud airport environment.

Work is physically performed across a variety of areas, including the warehouse, inside aircraft hulls, outdoors, and live flightline ramps. Regular exposure to diverse and adverse weather conditions (including extreme Arctic cold, heat, wet surfaces, and icy conditions). Frequent exposure to high noise levels, dirt, dust, and mechanical fumes typical of an active ramp. Potential exposure to regulated hazardous materials. Working closely around stationary and moving aircraft. Frequent operation on or around heavy industrial equipment. Consistent use of personal protective equipment (PPE) is required.

This position is classified as "heavy" regarding physical demands. Must be able to occasionally lift, push, and pull up to 100 lbs to safely load and offload freight. Excellent visual acuity is required to safely perform all technical duties and operational tasks. Frequent use of hands and fingers to handle tools, operate machinery, and manipulate freight components. Ability to frequently stand, walk, sit, reach with hands and arms, climb/balance on ladders and stairs, stoop, kneel, and crouch. Minimal crawling required.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.