Job Details

Technical Support Specialist

Help People. Solve Problems. Build Your IT Career.

Not Your Typical Help Desk Job

We're looking for a Technical Support Specialist who loves technology, enjoys helping people, and wants to grow beyond password resets and basic troubleshooting.

At our company, you'll work with businesses across multiple industries, supporting modern IT environments that include:

Microsoft 365 Azure & Entra ID Sophos Security Solutions Servers & Networking Cloud Technologies Business Applications Endpoint Management

Every day is different. Every problem is a puzzle. Every client interaction is an opportunity to make someone's day better.

What You'll Do

• Provide remote and onsite technical support for business clients
• Troubleshoot Windows, Microsoft 365, networking, and hardware issues
• Respond to service requests and resolve technical problems efficiently
• Document work performed and maintain accurate ticket notes
• Assist with workstation deployments, upgrades, and migrations
• Collaborate with senior engineers on projects and escalations
• Deliver exceptional customer service while solving technical challenges

What Makes Someone Successful Here

• Enjoy helping people as much as you enjoy technology
• Can explain technical concepts without sounding technical
• Stay calm when things don't work
• Take ownership of problems and see them through
• Love learning new systems and tools
• Are organized, dependable, and proactive
• Want a long-term career in IT