Job Details

Service Manager

This is a general application for Swickard Auto Group in Anchorage, AK for candidates willing to relocate if necessary based on position and dealership availability.

The Service Manager is responsible for overseeing and managing all aspects of the service department, ensuring customer satisfaction, efficient operations, and profitability.

Responsibilities:

• Greet customers promptly and professionally.
• Ensure customer satisfaction through timely and quality service.
• Handle customer complaints and resolve issues effectively.

• Hire, train, and supervise service technicians.
• Develop and maintain a positive work environment.
• Evaluate employee performance and provide feedback.

• Schedule and prioritize service appointments.
• Manage inventory of parts and supplies.
• Monitor and control labor costs.
• Ensure compliance with safety regulations and industry standards.

• Prepare and analyze service department reports.
• Develop and implement strategies to increase profitability.
• Monitor and control expenses.

• Inspect completed work to ensure quality standards are met.
• Identify and address any quality issues.

Other duties as assigned

Qualifications:

• Demonstrates a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Experience: 5+ years of experience in automotive service management.
• Education: High school diploma or equivalent.
• Certifications: Valid driver's license.
• Technical Knowledge: knowledge and experience with Reynolds & Reynolds DMS preferred.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Proficiency in automotive repair and maintenance procedures.
• Strong organizational and time management skills.
• Ability to work under pressure and meet deadlines.

Physical Requirements:

• Ability to stand, walk, and sit for extended periods of time.
• Ability to lift and carry heavy objects up to 50 pounds.
• Ability to work in a noisy and sometimes dirty environment.
• Ability to use hand tools and equipment.

Benefits of Working at Swickard:

• Career Path Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities.
• Ongoing training and support
• Opportunities for continued personal and professional growth.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

Competitive benefits package:

• Insurance: medical, dental, vision, life and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

About Us:

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We're a hospitality company that happens to sell cars, parts, and service.
• We are a team. Everyone plays a role in our success.
• Culture: We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Leading Brands: Swickard has positioned itself as a leader in brands such as Mercedes Benz, Toyota, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, Honda, Chevrolet, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn't be that way. We're looking for people as crazy as we are about revolutionizing the car-buying experience, and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?