Job Details

MV Transportation is seeking a Dispatch Supervisor to supervise a large Dispatch department. He/she will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, including those run by subcontractors; to continually monitor service making proactive adjustments to maximize on time performance and productivity; demonstrate effective use of scheduling software, two-way radio communication, telephone, and data analysis skills. Job Responsibilities: Manages and coordinates technical workforce job completion. Customer complaint resolution. Obtain daily service disruptions in Excel Workbook. Oversee improvement in customer satisfaction and dispatch satisfaction. Maintain a professional demeanor and appearance. Ensure that dispatch personnel are effectively performing linked function between the operators and customers by monitoring the responses to customer service requests and by ensuring appropriate prioritization and dispatch of service requ...Supervisor, Dispatch, Transportation, Customer Service, Dispatcher, Driver