Job Details

Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center Act as primary point of contact for service customers to ensure expectations are met Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel Schedule resources to support standard service agreements Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work You will make an impact with these qualifica...Coordinator, Building, Service, Manufacturing, Retail