Job Details

Member Assistance Admin Processor I

We're looking for a detail-oriented and member-focused individual to join our team as a Member Assistance Administrative Processor. In this role, you'll support the processing of levy and garnishment documents, ensure quality control across department functions, and provide administrative support to help our team meet its goals. You'll work closely with members, both in-person and over the phone, offering accurate and timely follow-up. This position requires professionalism, a courteous attitude, and a proactive approach to resolving issues.

Pay Rate: $20.40 - $28.75

Essential Job Functions:

• Actively monitors the department phone queue and various email inboxes.
• Processes levies and court writs presented to the credit union timely.
• Posts all checks received from the Bankruptcy trustees, loan payoffs and other sources to member loans.
• Researches and balances applicable general ledgers accounts daily.
• Maintains the Member Assistance Rewrite Tracking Log.
• Communicates all potential problems to the Member Assistance Senior Staff in a timely manner.
• Meets the current standards as established for the department in the completion of all assigned duties.
• Completes the max age report and letters monthly.
• Reviews monthly missing secured loan insurance information report and follows up with branch staff to obtain information needed.
• Performs the Auto Advantage Audit report weekly.
• Maintains and prepares all reports, correspondence, and any other paperwork required by the Member Assistance Senior Staff.
• Performs other duties as assigned.

Qualifications:

• High school graduate or equivalent.
• Must have good attention to detail, communication and organizational skills.
• A minimum of six (6) months working in a financial institution is required.
• Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC).

Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship. Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled.

Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.

EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws.

E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.