US Department of Defense - - Responsibilities: Receive, track, and prioritize incoming requests via email or phone and respond as appropriate.; Maintain records of incoming/outgoing correspondence and ensure timely follow up by appropriate points of contact.; Ensure all required documentation is completed and filed according to rules, regulations, and local policies.; Review and distribute outgoing correspondence for accuracy, completeness and formatting.; Utilize various software and database systems to support reporting, office management and data entry.