Job Details

US Department of Defense - Reeve Boulevard - Responsibilities: Serve as a senior customer account specialist responsible for managing customer relationships and supporting order fulfillment activities for assigned accounts.; Act as primary point of contact for customers by providing guidance on order processing, organizational capabilities, and available support resources.; Resolve complex customer service issues involving orders, returns, delivery, billing, pricing anomalies, and system-related problems using EBS and other automated supply systems.; Coordinate with process owners, customer account managers, planners, acquisition personnel, and other internal and external stakeholders to resolve customer support issues and improve service delivery.; Prepare reports, studies, correspondence, statistical data, charts, and briefing materials to communicate findings and monitor customer service performance.