Job Details

General Manager (GM)

O'Malley Sports & Ice Management Group

Anchorage, Alaska

About the Role

O'Malley Sports & Ice Management Group oversees multiple ice, sports, and recreation facilities across Anchorage. We are seeking a General Manager to provide overall operational leadership and ensure all facilities and business units perform at a high level.

The General Manager leads operations and performance across multiple sports and recreation facilities, overseeing several Facility Managers and a large, multi-level team supporting events, operations, and guest experience.

What You'll Do

Operational & Business Unit Leadership

• Oversee all facilities and business units across the organization
• Lead and support Unit Managers in driving operational and financial performance
• Review and monitor P&L statements across business units
• Approve labor budgets and monitor operating expenses
• Ensure all facilities operate safely, efficiently, and within budget

Facility Operations Oversight

• Ensure facilities maintain high standards of cleanliness, safety, and customer experience
• Monitor overall facility utilization and performance
• Ensure staffing aligns with user schedules, operational needs, and programming demands
• Identify operational gaps and implement process improvements across locations

Team Leadership & Development

• Lead, coach, and develop Unit Managers and key staff
• Partner with HR on hiring, performance management, and terminations
• Build a culture of accountability, communication, and operational excellence

Cross-Functional Coordination

• Oversee and align centralized support functions, including scheduling and AR/AP
• Ensure smooth coordination between operations, billing, staffing, and maintenance
• Resolve operational challenges and conflicts across facilities

Vendor & Contractor Oversight

• Manage relationships with vendors (maintenance, IT, property management, etc.)
• Ensure third-party partners deliver consistent, high-quality service

What Success Looks Like

• Facilities operate smoothly with minimal owner involvement
• Unit Managers are strong, proactive leaders
• Budgets are met and costs remain predictable
• Operations are consistent across all locations
• Issues are identified early and resolved quickly

Qualifications

• 5–10+ years of leadership experience in operations, facilities, or multi-site management
• Strong financial acumen (budgeting, P&L oversight)
• Experience leading managers and multi-location teams
• Strong organizational and problem-solving skills
• Ability to drive consistency across multiple sites
• Experience in sports, recreation, or facility operations is a plus

Work Environment & Expectations

• Full-time, salaried position
• On-site presence required across multiple Anchorage facilities
• Nights and weekends may be required based on operational needs

Why Join O'Malley Sports & Ice

• Health Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Sick Leave
• Holiday Pay
• Flexible Scheduling
• Facility Perks
• Growth & Stability

This is a high-impact leadership role focused on building structure, improving operations, and supporting a growing organization.