Job Details

We are in search of a Customer Service Representative/Dispatcher who is highly organized and demonstrates a strong customer focus to become a part of our team.
The primary responsibilities of this position include coordinating service requests, dispatching field personnel, and ensuring promptand efficient customer support.
The successful candidate will possess exceptional communication skills, robust problem-solving abilities, and the capability to perform effectively in a fast-paced work environment.

Job Requirements:

Responsibilities

We are looking for a highly organized and customer-focused Customer Service Representative / Dispatcher to join our team

In this role, you will be responsible for coordinating service requests, dispatching field personnel, and ensuring timely and efficient customer support

The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to work in a fast-paced environment

Answer incoming calls and respond to customer inquiries professionally and efficiently

Schedule and dispatch service technicians, drivers, or field personnel based on customer needs and availability

Monitor and track service requests to ensure timely completion

Communicate effectively with customers, providing status updates and resolving issues as needed

Maintain accurate records of service calls, dispatch logs, and customer interactions

Collaborate with internal departments to streamline operations and improve customer satisfaction

Handle emergency situations and urgent requests with a sense of urgency and efficiency