Job Details

Location: Fully Remote (U.S.-Based Candidates Only)
About PharmaCentra LLC

PharmaCentra LLC is a leading provider of customizable healthcare contact center solutions, partnering with pharmaceutical companies, clinical research organizations, insurance providers, hospital systems, and healthcare advocacy groups. Headquartered in Georgia, we deliver high-quality, compliant, and patient-centric engagement services that support education, access, and adherence across the healthcare ecosystem.

We are committed to flexibility,accountability, and excellence-and we are growing! Join our fully remote team and make a meaningful impact in healthcare without working in a clinical environment.

Position Overview

The Customer Support & Outreach Representative provides white-glove inbound customer support while also conducting proactive outbound teledetailing to healthcare professionals (HCPs) and community partners. This role blends customer service, healthcare education, and CRM documentation in a fast-paced, mission-driven environment.

This is a 100% remote, work-from-home position requiring a dedicated, distraction-free workspace and reliable wired internet connectivity.

Key Responsibilities

• Deliver professional, empathetic, white-glove service for inbound phone and email inquiries using company-approved scripts, SOPs, and FAQs
• Properly triage safety-related or adverse event calls and complete warm transfers to internal teams or third-party partners as required
• Conduct outbound teledetailing and educational outreach to:
• Healthcare professionals (HCPs)
• EMS agencies
• School nurses
• Advocacy and community organizations
• Promote brand awareness and market education through compliant, personalized interactions
• Perform timely follow-up to ensure issue resolution and customer satisfaction
• Accurately document all interactions in CRM systems for reporting, quality assurance, and compliance
• Meet performance, quality, and productivity metrics
• Complete additional duties as assigned

Qualifications & Experience

Education

• Associate degree (2-year college) in a related field preferred

Experience

• Minimum of 2 years of relevant experience preferred
• Prior experience in:
• Healthcare customer service
• Call center or contact center environments
• Pharmaceutical or medical device detailing
• High-touch or concierge customer service
  is strongly preferred

Skills & Competencies

• Regular and reliable attendance is an essential function of this position.
• Excellent verbal and written communication skills
• Strong attention to detail and documentation accuracy
• Ability to multitask and manage competing priorities
• Professional phone presence and active listening skills
• Analytical and problem-solving abilities
• Comfortable working independently in a remote environment

Technology & Work-From-Home Requirements (Required)

Candidates must provide and maintain their own equipment that meets the following minimum requirements:

• Laptop or desktop computer running Windows 10 or higher (MacOS and Chromebook not supported)
• Secondary monitor
• External keyboard and mouse
• Noise-canceling headset with microphone
• Video conferencing camera (webcam)
• Hard-wired ethernet internet connection (Wi-Fi not permitted)
• Private, quiet, distraction-free workspace suitable for HIPAA-compliant conversations

Candidates must be able to pass system, connectivity, and environment testing prior to start.

Work Schedule

• Full-Time: 40 hours per week
• Hours of operation: 8:00 AM - 7:00 PM EST, Monday through Friday
• Schedule assigned within operating hours
• Standard holidays excluded

Benefits & Perks

• Competitive pay with growth opportunities
• 100% fully remote work-from-home position
• Flexible scheduling within business hours
• DailyPay - access earned wages instantly
• Comprehensive benefits package after 90 days:
• Medical, dental, vision
• Life and disability insurance
• 401(k) with company match

Ready to Join Us?

If you're detail-oriented, solution-driven, and passionate about delivering exceptional healthcare support, we encourage you to apply today!
• 3-minute, mobile-friendly application process
• Fast-growing healthcare services company
• Fully remote opportunity with long-term potential

We look forward to connecting with you!

Offer of employment is conditioned upon passing a background check.