Job Details

Job Title: Healthcare Outreach Representative
Job ID: 15836-1
Location: Pittsburgh, PA (Remote to start; Local travel required in Allegheny, Westmoreland, or Beaver counties)
Counties Covered: Allegheny, Westmoreland, Beaver
Duration: 4+ Months
Job Type: Contract

About Sigma Systems Inc. (Staffing Agency)
Sigma Systems Inc. is a trusted staffing agency specializing in connecting skilled professionals with leading organizations across healthcare, pharmaceutical, and technology sectors. We partner with top-tier clients to deliver talent for critical roles that support community outreach, healthcare engagement, and operational excellence. As a staffing agency, we provide candidates with rewarding contract opportunities, competitive compensation, and the opportunity to make a meaningful impact.

Position Overview: Healthcare Outreach Representative
Sigma Systems Inc. is currently seeking a Healthcare Outreach Representative for one of our clients based in Pittsburgh, PA. This role is ideal for individuals passionate about community engagement and preventive healthcare. The position involves extensive fieldwork, collaboration with community partners, and direct interaction with members to improve healthcare access and outcomes.

Note: Due to the governmental nature of this position, only U.S. Citizens are eligible to apply.

Work Schedule:

• Remote position to start; candidates must be local to Allegheny, Westmoreland, or Beaver counties
• Field travel required over 50% of the time (travel reimbursable)
• Monday to Friday schedule
• Weekend work required once per quarter

Key Responsibilities:

1. Community Outreach & Engagement:
   o Initiate face-to-face outreach efforts related to preventive health, maternity care, care transitions, and chronic condition initiatives
   o Develop rapport with members and community centers to foster supportive relationships and promote active engagement in health and wellness
   o Represent the organization at community events, including those sponsored by community centers
2. Member Education & Support:
   o Educate members on the importance of preventive health services and available benefits
   o Assist members in completing Health Risk Assessments and provide direction in managing healthcare barriers (e.g., transportation, financial, knowledge gaps)
   o Support appointment scheduling and address member inquiries
3. Care Coordination & Referrals:
   o Assess opportunities for care management intervention and make appropriate referrals, including to Behavioral Health Managed Care Organizations (BHMCO)
   o Coordinate with members, providers, and community agencies to ensure access to preventive health services
4. Collaboration with Community & Agencies:
   o Work with human services providers such as Head Start Programs, WIC, community centers, and homeless shelters
   o Collaborate with state agencies including Children and Youth Services (CYS) and juvenile probation
   o Identify and outreach to members in need of services
5. Training & Program Development:
   o Contribute to the development and preparation of educational materials for members and providers
   o Conduct training sessions on Early and Periodic Screening, Diagnostic and Treatment (EPSDT) services and other preventive health initiatives
   o Provide summaries and outcomes of training to management and peers
6. Continuous Improvement & Reporting:
   o Participate in developing effective, measurable, and innovative outreach programs, especially for at-risk populations
   o Understand the organization's lines of business and member benefits to ensure accurate communication within the community

Qualifications:

Education:
o High School Diploma or GED required

Required Experience & Skills:
o Medical Assistant experience required
o Call center experience required
o Strong knowledge of customer service principles, including needs assessment and service quality standards
o Ability to work collaboratively with peers, supervisors, and customers
o Strong problem-solving skills with a proactive, self-directed, and creative approach
o Ability to manage multiple tasks simultaneously and respond promptly to customer needs
o Excellent written and verbal communication skills
o Cultural competency and sensitivity toward Medicaid populations, including those with limited English proficiency
o Understanding of healthcare barriers such as transportation, childcare, financial challenges, and distrust of the healthcare system
o Demonstrated patience, empathy, and professionalism in all interactions

Certifications & Requirements:
o Act 33/34 and 73 clearances required (not required at submission; must be obtained prior to start if selected)

Preferred Qualifications:
o Experience in healthcare-related customer service or marketing environments
o Bilingual (Spanish-speaking preferred)
o Basic knowledge of medical terminology
o Experience working with targeted communities or populations

Why Work with Sigma Systems Inc.?
• Access to impactful contract opportunities in the healthcare sector
• Competitive compensation and career growth potential
• Opportunity to work on community-focused healthcare initiatives
• Gain experience with leading organizations and outreach programs
• Flexibility and support of a contract-based role

How to Apply
If you are passionate about community health and outreach and are looking for your next opportunity, apply now with your resume. Sigma Systems Inc. is committed to connecting talented professionals with meaningful roles.

Sigma Systems Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.