Job Details

Northern Light Acadia Hospital

Department: Behav Hlth Case Mgmt Program

Position is located: Acadia

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 8:00 AM to 4:30 PM

This position is eligible fora $2,500 (minus tax) sign on bonus with work commitment

This position will support adults in the grater Bangor area

Summary:

This Case Management position functions as a part of a Behavioral health Home model of case management, working closely with Peer Support staff and Nurse Care Managers, to deliver care coordination services to children and/or adults. We have a competitive salary with an additional incentive payment structure, strong clinical supervision with five clinical supervisors, a unique team culture amongst co-workers and a flexible schedule with the opportunity to work four ten-hour days

Responsibilities:

• Coordinates and facilitates access to preventative and health promotion services, mental health and substance abuse disorder treatment, and care coordination services
• Meet with clients via zoom/face to face in their home or community
• Able to build therapeutic rapport and relationships with a variety of clients and adapts communication styles to fit individual client needs
• Coordinate and facilitate team meetings with client care team
• Engages in ongoing collateral contact with natural supports and other providers in support of client's treatment plan, including, but not limited to BHH Nurse Care Managers and Peer Support staff, in a regular and professional manner
• Is proficient in identifying client safety risks, including risk factors related to suicidal behavior, aggressive behavior, substance abuse and other mental health symptoms and is able to communicate risks to BHH Leadership in a timely and efficient manner
• Performs complete and accurate documentation within the electronic medical record according to system policies, including psychosocial assessments, identification of needs and resources, and development and ongoing review of individual treatment and crisis plans
• Participate in monthly group and individual supervision with a focus on education and case consultation
• Complies with standards set forth by the Department of Health and Human Services regarding BHH required Quality Measures
• Maintains a safe environment complying with Northern Light Health policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed
• Other duties as assigned

Other Information:

• Certified as a Mental Health Rehabilitation Technician(MHRT/C provisional or full certification), or certification eligible in a reasonable amount of time
• The applicant needs a valid vehicle operator's license in good standing. With access to a vehicle insured with at least the minimum insurance covered by state law.

Competencies and Skills

• Adobe Acrobat
• Basic Life Support
• Electronic medical record software.
• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
• Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.
• Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
• Human Capital, Supply Chain and Financial Software.
• Word processing, spreadsheets, data entry, database experience and other computer related skills.
• Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.
• MS Teams
• Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.
• No previous experience required.
• Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
• Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
• Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
• Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
• Zoom
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials

• Required Driver's License

Education

• Required High School Diploma/General Educational Development (GED)

Working Conditions

Northern Light Acadia Hospital is regional psychiatric hospital in Bangor, Maine, providing acute mental health care and telehealth psychiatry across the state. As the behavioral health member of Northern Light Health, Acadia Hospital offers specialized care through programs like Behavioral Home Health, integrated behavioral health in primary care settings, and a geriatric Mood and Memory clinic that participates in clinical trials for new Alzheimer's treatments. Northern Light Acadia Healthcare, a subsidiary of the hospital, delivers outpatient services including substance use disorder treatment and case management. Through these programs, we serve patients from every part of Maine.

We are a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Northern Light Health offers a broad range of services, including nine hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport.

Bangor, Maine is a vibrant small city with easy access to Maine's spectacular coast, mountains, and lakes. Schools rank among New England's best with the flagship campus of the University of Maine located in the neighboring town of Orono. Bangor serves as the regional hub for medicine, the arts, and commerce. Bangor International Airport offers direct and one-stop service to most major destinations.

Bangor, Maine, Behavioral Health, Mental Health, Addiction, Adult and Ped