Job Details

About the job Remote Medical Assistant/ Patient Support

HealthBay is seeking a highly motivated and experienced Remote Medical Assistant/Patient Support to join our growing team in New York. As a remote Medical Assistant/Patient Support, you will play a critical role in providing exceptional patient support and ensuring the smooth operation of our virtual healthcare services.

Key Responsibilities:

- Provide virtual support to patients by answering calls, responding to emails, and scheduling virtual appointments.

- Assist with patient intake by collecting and verifying patient information, insurance details, and medical history.

- Coordinate with healthcare providers to ensure timely and accurate delivery of virtual services.

- Maintain accurate and up-to-date patient records in accordance with HIPAA regulations.

- Educate patients on virtual healthcare services, answer any questions or concerns, and provide necessary resources.

- Collaborate with the healthcare team to ensure the delivery of high-quality virtual care.

- Utilize telehealth technology to conduct virtual consultations and assist with remote patient monitoring.

- Follow up with patients to ensure their satisfaction with virtual services and address any issues or concerns.

- Assist with administrative tasks such as scheduling, billing, and insurance verification.

- Continuously stay updated on industry trends, regulations, and best practices to improve virtual healthcare services.

Qualifications:

- High school diploma or GED equivalent, some college or medical assistant certification preferred.

- Minimum of 2 years of experience as a medical assistant or in a patient support role.

- Strong knowledge of medical terminology, procedures, and patient care.

- Excellent communication and interpersonal skills to effectively interact with patients and healthcare providers.

- Proficient in using telehealth technology and electronic medical records.

- Ability to multitask, prioritize, and work efficiently in a fast-paced remote environment.

- Strong attention to detail and organizational skills.

- Knowledge of HIPAA regulations and patient privacy laws.

- Ability to work independently and as part of a team.

We offer competitive salary and benefits package, as well as the opportunity to work remotely from the comfort of your own home. If you are passionate about providing exceptional patient care and have the necessary qualifications, we would love to hear from you. Apply now to join our dynamic and innovative team at HealthBay.