J. C. Penney - - Responsibilities: Directs Customer Service and sales activities in store; resolves customer issues and concerns.; Manages merchandise standards through Put to Fixture, SET, and Visual process execution.; Trains, mentors and coaches all associates at jcp.com.; Leads and engages associates in specialty businesses (Fine Jewelry, Mattress, Window).; Teaches, trains and coaches associates; participates in sourcing and hiring store talent.