Job Details

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!

Job Description:

As an Intake Specialist, you will be the first point of contact for individuals seeking immigration support, playing a critical role in shaping their initial experience and trust in Job Duck. In this role, you will handle inbound and outbound communications, conduct intake interviews, and guide prospective clients through the consultation and onboarding process with clarity and empathy. Your daily work will directly support lead conversion, client retention, and operational efficiency while ensuring every interaction is handled with professionalism and care. This position is ideal for someone who thrives in client-facing environments, remains calm under pressure, and is motivated by helping people during emotionally sensitive moments. You will collaborate closely with internal teams while maintaining accurate records and follow-ups that keep the intake pipeline moving smoothly.

• Compensation: $1150 USD - $1220 USD

Responsibilities include, but are not limited to:

• Assist with client onboarding and retention activities

• Forward relevant messages and updates to attorneys and internal teams

• Conduct structured intake interviews with prospective clients

• Handle inbound and outbound intake communications via phone, SMS, and CRM

• Provide courteous check-ins with existing clients as part of retention efforts

• Maintain accurate and timely intake notes and records

• Follow up with prospective and current clients consistently

• Track leads and manage intake pipeline within the CRM

• Schedule consultations based on availability and urgency

Requirements:

• Full-time, remote role
• Work schedule aligned to Eastern Time
• Working hours: 10:00 a.m. to 7:00 p.m. EST, Monday through Friday
• Spanish is mandatory
• Experience supporting U.S.-based clients preferred
• Some familiarity with U.S. immigration processes is appreciated
• Ability to manage both inbound and outbound communications
• Comfortable handling phone calls, SMS, and CRM-based follow-ups
• Training and onboarding support provided internally

Software and Tools:
• MyCase CRM
• GoHighLevel VOIP and messaging platform
• CRM-based lead tracking and intake systems

Work Shift:

8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.