Job Details

In accordance with Assets, Inc. Core Values and Mission, this position oversees the overall daily operations of a designated service contract site and provides opportunities for people with disabilities to be employed.

The Project Manager is responsible for the planning and execution of all services required in the contract at the work site. This position manages the budget, is involved with customer relations and purchasing, ensures adequate support services, provides training and supervision to all site employees, and performs direct labor as needed.

This position may require de-escalating verbally or physically aggressive individuals according to identified procedures and individual client protocols.
Essential Duties and Responsibilities

1. The Postal Service Manager is essential for maintaining seamless operations within the postal service, ensuring that mail and packages are processed and delivered promptly and accurately.
2. Adheres to and demonstrates Assets, Inc. Core Values, Mission, policies, procedures and compliance plan in the performance of all aspects of this position.
3. Serves as liaison between the contract site, Assets, Inc. management and the customer. This includes, but is not limited to:

• Participation in conferences or meetings (as needed) with contract personnel/customer to ascertain problems/concerns, reach decisions regarding appropriate solutions, and to maintain a high level of satisfaction in terms of quality services, and effective communication at the facility. Serves as primary contact person to the customer.
• Maintaining excellent communication regarding the site's successes, challenges and/or needs with the DSM and CoCO through consultations, via emails and phone calls.

1. Responsible for certifying that all daily and periodic tasks are completed as scheduled and according to specified quality standards.

• Monitors production, coordinates subcontracts, and schedules contract operations.
• Ensures the quality of services provided by the Associates and Support personnel, ensuring the operation is within the vision of Assets, Inc. mission.

1. Provides input and assists in budget development.
2. Monitors the use of supplies and equipment. Requests or purchases of additional supplies as needed using established departmental procedures. Ensures preventive maintenance is performed as needed on all janitorial equipment. Schedules required service work as needed.
3. Provides supervision, mentoring and training to site employees according to the organization's policies, identified procedures and applicable laws. Trains site employees in orientation to the contract facility, rules and regulations of the facility, proper cleaning techniques and schedules, usage and conservation of supplies, operation of equipment, and safety practices.
4. Promotes the Supported Employment and Ability One programs and strives to enhance employment opportunities for people with disabilities. This includes, but is not limited to:

• Monitoring and providing assistance to contract site team in case management, data collection and ISP development.
• Ensuring site documentation, practices and support services comply with Medicaid standards and adhere to individual support plans (ISP).
• Communicating with job coaches, case managers and guardians/care providers.

1. Responsible for the accurate and timely completion of all necessary paperwork required by the contract or Assets, Inc. This includes, but is not limited to:

• Quality Control Reports
• Task Completion Reports
• Supply Inventory
• Customer Billing / Invoices
• Incident Reports
• Service Notes
• Payroll/Time Sheets and Attendance for all site employees
• Mileage Forms
• Supervisory Files
• HR Forms and Documentation

1. Increases safety awareness and promotes safety at the contract site. Provides safety training and hazardous chemical communications training for site employees. Posts Material Safety Data Sheets (MSDS) for all chemicals used or stored in the building.
2. Performs direct labor as needed according to company safety requirements.
3. Ensures the team engages in appropriate teamwork functions to provide a professional environment and effective service delivery.
4. Develops cooperative relationships with the customer, community agencies, served individuals and their family members.
5. Identifies, coordinates and actively participates in required training programs and meetings.
6. May be required to work at multiple designated work sites or may be reassigned as needed to other contract work sites.
7. Works a varied schedule, to include work outside of normal week hours.
8. Assists in or individually de-escalates verbally or physically aggressive individuals according to identified procedures and individual client protocols
9. Perform other duties as assigned by supervisory personnel.

Supervisory Responsibilities

Provides supervision, mentoring and training to contract site employees. Responsible for the overall direction, service coordination, and evaluation of the assigned team. Ensure a safe, secure and comfortable work environment for employees.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include, but are not limited to:

• Interviewing and hiring

• Providing orientation/on-the-job training to new staff and monitoring on-going individual and team training needs
• Planning, assigning, and directing work
• Consulting with staff on a regular basis
• Effectively facilitating team meetings
• Appraising performance
• Rewarding and disciplining employees
• Addressing complaints and resolving problems

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• A high school diploma or G.E.D. required with college coursework preferred.
• Minimum 2 years of experience in postal operations, with at least 1 year in a supervisory or managerial role. Knowledge of postal regulations and processes is required.

Language Skills: Ability to read and interpret documents such as safety rules, Safety Data Sheets, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to write to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations: Alaska driver's license and insured vehicle required. Must be able to pass a criminal background check under the state regulations. Proof of driver's license, insurance and educational credentials must be presented at time of hire.

Desired Skills and Abilities

1. Previous working experience and specific technical knowledge related to the service industry (especially in the mail room or postal service operation).
2. Working knowledge of Microsoft Office 365.
3. Knowledge of Ability One program, Service Contract Act, Federal and State employment laws and regulations.
4. Ability to establish and maintain effective working relationships within the company and deal professionally with the public.
5. Ability to manage the assigned contract site in a smooth, efficient manner by keeping costs within contract constraints, handling personnel effectively, and maintaining good relationships with contract personnel.
6. Effective communicator, both written and orally (includes writing clear and logical reports).
7. Good work habits and serving as a role model to employees.
8. Ability to implement procedures to minimize employee accidents, waste of supplies, and damage to equipment.
9. Ability to exercise good judgment, work under pressure.
10. Possess strong organization skills.
11. Ability to relate to and coordinate with diverse groups of people.
12. Be willing to travel for training as necessary.
13. Ability to work with minimal supervision and be highly self-directed.
14. Experience working with people with disabilities.
15. Knowledge of human services with strong skills in listening and problem-solving skills.
16. Always maintain confidentiality while displaying a professional disposition.
17. Ability to demonstrate flexibility and to work weekends/holidays when required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle or feel parcels/packages; and talk or hear. The employee frequently is required to sit and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The Project Manager must be able to de-escalate verbally or physically aggressive individuals according to identified procedures and individual client protocols.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and toxic or caustic chemicals. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate, however it may become very loud on occasion. May be exposed to physical and verbal altercations with individuals served.

Please sign below to confirm that you have received and understand the job description and are able to perform the essential functions of the position.

Equal Opportunity Employer Statement:
Assets, Inc. is a proud federal contractor and an equal opportunity employer committed to building a diverse and inclusive workforce. We encourage applications from individuals with disabilities, veterans, and those seeking mission-driven employment opportunities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.