Job Details

Administrative Resources Specialist

Our mission is to strengthen Alaska communities and improve the lives of our clients by delivering exceptional behavioral healthcare services.

The Administrative Resource Specialist, under the supervision of the Revenue Cycle Manager, works alongside the Reception team in performing quality customer service to all internal and external Alaska Behavioral Health (AKBH) customers. In addition to customer service, this position provides financial assistance to AKBH consumers and administrative assistance to members of the Clinical and Medical Teams and the Billing Department.

What You'll Do

• Welcomes new clients in a pleasant, efficient, and professional manner while relaying insurance coverage information, client responsibility, and payment options.
• Assists with collection and review of insurance verification to determine a consumer's eligibility, coverage, and benefits; collects proof of income and assists consumer in completing a sliding fee scale when appropriate. Meets with consumer to explain determination of benefits and any financial responsibilities they may have. Assists consumer in setting up a payment plan when applicable. Assists with ongoing collection of financial resource information on an as needed basis such as: updated private insurance cards or Medicare/Medicaid cards, guardian/guarantor information, demographic information, co-payments, and prior authorizations.
• Communicates information regarding coverage and benefits, sliding fee scale, payment plan, change in payor source, guardian information or demographic information to the Billing and Clinical Records Department in a timely manner.
• Answers incoming insurance related inquiries in a timely manner relaying necessary information to both internal and external parties.
• Forecasts payer authorization needs based on client insurance verification. Tracks and obtains payer authorization as needed, renewing authorizations prior to expiration or exhaustion.
• Works alongside the Reception and Billing Team in providing administrative assistance and general office functions necessary to maintain day-to-day operations for Clinical Teams, Medical Providers and Program Staff.
• Must use initiative to maintain productivity and meet job requirements. Completes work accurately and according to procedure. Performs work according to department and Management standards.
• Understand and abide by all Corporate Compliance, HIPAA, and Security policies and code of conduct by displaying ethical behavior as it applies to the scope and authority of the job. Adheres to the company's Code of Conduct and Business ethics.

Good To Know

• This position is Remote and is based in Anchorage, Alaska
• Full-Time, Non-Exempt
• Salary pay range starts at $19.23 per hour to $24.89 per hour based on experience
• Eligible for up to 5% in incentive based on organizational and company goals
• Student Loan Repayment and Tuition Assistance is Available Professional Growth is encouraged!
• AKBH offers generous benefits including two healthcare options for employees and their dependent children, 401k with immediate vesting and up to 5% match, 4% automatically contributed by AKBH. PTO is accrued at the rate of five (5) weeks of PTO for the first year; eight (8) weeks of PTO after the first year. PTO is used for company recognized holidays.

What We Need from You

• Attention to detail and accuracy.
• Knowledge of Microsoft Word, managing a multi-phone line and previous Electronic Health Record experience.
• Knowledge of private insurance companies and Alaska Medicaid and Medicare, including how to determine coverage and benefits.
• Ability to use multiple computer systems simultaneously.
• Knowledge of basic medical office functions and procedures.
• Knowledge of scheduling an array of medical/clinical services for multiple providers in multiple locations.

Alaska Behavioral Health is an Equal Opportunity Employer.