Job Details

The Guest Services Representative will need to be proficient in providing quality customer service and possess the ability to multi-task. Basic computer operating skills are necessary. The Guest Services Representative must be able to perform cash handling procedures.

Essential Functions

• Maintain an inventory of vacancies, reservations and room assignments
• Assist guests with registration, check-in, and checkout
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Handles requests and questions from current and futures guests received by phone or at front-desk.
• Maintain complete knowledge of and/or where to access to following information:
• Hotel features/services
• Room types, numbers, layout, and dcor
• Current and future room rates, special packages and promotions
• Daily house count and expected arrivals/departures
• Room availability status
• Scheduled conferences and meetings
• Read logbook daily; record all pertinent information in logbook
• Assign rooms and keys
• Collect and distribute messages for guests
• Prepare bills and collect payment for visit
• Assist in solving billing discrepancies
• Answer inquiries regarding hotel area and services
• Provide suggestions to hotel patrons of places to visit, eat, and shop
• Maintain hotel records
• Attend meetings and training sessions as necessary
• All other duties as assigned

Job Specifications

• Excellent verbal and written communication skills
• Ability to handle stress under pressure
• Ability to work cohesively with co-workers as part of a team
• Provide excellent customer service and maintain a professional demeanor
• Excellent nterpersonal skills combined with the ability to work with diverse groups of people
• Demonstrated ability to work independently, with minimal supervision
• Must have a flexible schedule and be able to work mornings, afternoons, nights, weekends and holidays

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