Job Details

Job Type

Full-time

Description

Practice Manager, Virtual Outpatient Services Must Reside in CT, NY, NJ, or MA

About the Position:

The Practice Manager is integral to the effective administration and operational oversight of outpatient services within the organization. This role encompasses comprehensive management of all administrative functions, ensuring that operational processes align with organizational standards and are executed with utmost efficiency. Responsibilities include overseeing budgeting and resource allocation, managing staff scheduling, and supervising staff performance. The Practice Manager plays a key role in strategic planning and quality improvement initiatives, contributing to the program's growth and adherence to best practices. Collaboration with both administrative personnel and clinical teams is essential to provide the necessary operational support, thus enabling clinical staff to focus on delivering exemplary care. The Practice Manager is also tasked with maintaining compliance with relevant regulations, addressing operational issues, and upholding the organization's values and culture. This position requires daily in-person interactions with business partners and clients.

Schedule:

Monday - Friday: 9:00 am - 5:00 pm

Your Role:

• Plan and oversee all administrative and operational functions within assigned virtual Outpatient Services Programs (OPS), ensuring seamless coordination across staff, clients, and remote program workflows.
• Develop and implement strategic plans that support long-term growth, operational excellence, and compliance within a virtual care environment, aligning with organizational, state, and accreditation standards.
• Manage program budgeting and resource allocation for virtual services, ensuring cost-effective use of financial, staffing, and technology resources to support remote program delivery.
• Collaborate closely with administrative and clinical staff to manage case assignments, track client census, and oversee virtual scheduling to ensure continuity of care, compliance, and appropriate service delivery.
• Oversee staff recruitment, hiring, and onboarding in partnership with HR, including managing job postings, identifying virtual staffing needs, and developing structured 30-60-90 day onboarding plans tailored to remote roles.
• Provide ongoing staff support and development through regular virtual check-ins, performance feedback, and coaching, fostering accountability, engagement, and collaboration across remote teams.
• Facilitate and maintain structured agendas for all recurring meetings, including weekly operations, billing reviews, and monthly program meetings, ensuring clear communication, follow-up, and alignment.
• Monitor and analyze departmental metrics, QQT indicators, attendance trends, and engagement data, providing regular reports and recommendations to drive continuous improvement and data-driven decision-making.
• Drive results through measurable performance outcomes, including client attendance, no-show reduction, service delivery accuracy, documentation timeliness, and compliance benchmarks within virtual programs.
• Collaborate with cross-functional teams to establish, monitor, and refine operational benchmarks and workflows, making real-time adjustments based on performance data, client needs, and program growth.
• Address operational concerns promptly in a remote setting, including attendance issues, scheduling gaps, documentation delays, and client engagement risks, providing on-call support as needed to ensure uninterrupted services.
• Ensure accurate, timely, and organized documentation across administrative, compliance, and regulatory functions, including preparation for audits, corrective actions, and ongoing quality monitoring.
• Conduct regular chart, scheduling, and workflow audits to ensure compliance with legal, clinical, operational, and accreditation standards, with particular focus on virtual service delivery requirements.
• Oversee billing-related workflows for virtual services, partnering with finance teams to ensure delivered appointments are accurately captured in RALS, authorizations align with services rendered, and outstanding balances are addressed.
• Coordinate with IT and operations teams to resolve technology-related issues impacting virtual care delivery, ensuring staff and clients have reliable access to systems, platforms, and tools.
• Support continuity of care through proactive client follow-up, including monitoring utox workflows (results entry and Quest requisitions), psychiatric appointment coordination, and outreach for no-shows or cancellations with rescheduling options offered.
• Promote a client-centered, compliance-driven service culture in a remote environment, modeling professionalism, empathy, responsiveness, and accountability in all client and staff interactions.
• Maintain full compliance with federal, state, and accreditation regulations, staying current on evolving virtual care requirements and clearly communicating updates to staff.
• Uphold organizational values and the Business Code of Conduct, serving as a role model for ethical practice, professionalism, and collaborative remote work culture.
• Stay informed of all departmental responsibilities, providing cross-coverage, escalation support, and operational assistance as assigned to ensure program stability and growth.

Qualifications:

• Bachelor's degree in business administration, healthcare administration, operations management, or a related field preferred
• Minimum three years' experience in operations, program coordination, or administrative leadership, preferably in a healthcare, behavioral health, or human services setting
• Demonstrated experience managing workflows, overseeing staff performance, and implementing process improvements in a fast-paced, client-focused environment

Compensation:

The base salary for the position is $60,000 to $75,000 per year. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

Benefits:

• Comprehensive benefit package
• Paid Time Off (which increases after 1 year with Mountainside)
• Paid holidays including a Multicultural Holiday
• 401(k) with employer matching
• Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.

About Mountainside:

Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.
Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC.
Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Salary Description

$60,000 - $75,000