Job Details

The Arctic Harvest Department Manager for Arctic Harvest Deliveries, a farm-to-table distribution business operating under Pacific Alaska Wholesale (PAW), the wholesale arm of The North West Company International (NWCI), is responsible for supporting day-to-day warehouse and distribution operations to ensure accurate, timely, and high-quality order fulfillment. This role supports the business through data management, customer service, logistics coordination, and team oversight, while assisting management with operational execution.

If you excel at organization, problem-solving, and supporting a fast-paced operation where no two days are the same, this opportunity is for you.

Joining NWCI provides opportunities for growth and development throughout the organization and the chance to be part of a collaborative and values-driven culture.

NWCI is a leading retailer and distributor serving under-served rural communities and urban neighborhood markets across Rural Alaska, the South Pacific Islands, and the Caribbean. Through Pacific Alaska Wholesale and its operating businesses, including Arctic Harvest Deliveries, NWCI supports local supply chains and delivers high-quality food and essential products to the communities it serves. Visit www.northwest.ca to learn more.

Key Accountabilities:

Operational Data & Systems

• Manage operational data systems including customer orders, inventory tracking, product availability, pricing, and KPI reporting
• Utilize company software systems daily to ensure accuracy of orders, inventory, and marketplace availability

Customer Service

• Serve as the primary point of contact for customers via phone and email
• Resolve customer issues, manage communications, and provide technical support for customer accounts and subscriptions

Logistics & Warehouse Coordination

• Coordinate daily logistics and warehouse workflow
• Oversee pulling and packing of orders with an emphasis on quality control and on-time route departures

Team Coordination & Oversight

• Support and coordinate a team of approximately 2 employees
• Promote a cohesive, positive, and efficient team environment

Administrative Support

• Maintain administrative records, filing systems, and perform basic bookkeeping data entry

Sales & Operational Support

• Support management with sales follow-up, wholesale order intake, and additional operational projects as needed

Desired skills & experience:

• Strong computer literacy and data management skills
• Proficiency in Excel; experience with Outlook, QuickBooks, and order/inventory management software preferred
• Excellent organizational, time management, and problem-solving skills
• Strong customer service and communication skills, including conflict resolution
• Ability to work independently and manage daily task checklists
• Knowledge of produce, local food systems, or agriculture preferred

Education, Certifications & Licensing:

• High school diploma or equivalent preferred
• Additional education in business, logistics, or operations preferred
• Valid driver's license required

Working conditions

• Combination of office-based computer work and active warehouse duties
• Frequent standing, walking, and lifting up to 50 pounds on a daily basis
• Fast-paced environment requiring adaptability, attention to detail, and frequent multitasking

Location: Anchorage, AK
Reports to: Span Elite Manager

A competitive pay rate is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

We create a collaborative and constructive culture by:

• Acting with integrity • Fostering excellence • Respecting others • Working collaboratively • Being accountable

PAW is committed to inclusion and diversity and encourages applications from all candidates, including but not limited to all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.