Job Details

divh2Staff Business Systems Analyst, Go-to-Market (GTM) Systems - Remote from Spain/h2pAircall is the worlds leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into oneseamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success./ppWe are seeking a Staff Business Systems Analyst to join our team and play a pivotal role in driving the success of our Go-to-Market (GTM) Systems team. This role will be instrumental in optimizing processes, improving data quality, and ensuring seamless integration across multiple business functions, including Sales, Marketing, Revenue Operations, and Customer Success./ppAs a Staff Business Systems Analyst specializing in GTM technologies, you will collaborate with stakeholders to analyze business challenges, define solutions, and lead implementations that drive revenue growth and operational efficiency. If you have experience with business process automation, system integrations, and data-driven decision-making, we want to hear from you!/ph3Key Responsibilities:/h3ulliAct as a strategic partner to business leaders in understanding and optimizing Sales and Marketing processes, Customer Success workflows, and Revenue Operations./liliLead end-to-end analysis and optimization of critical business processes, ensuring alignment with organizational objectives and scalability./liliCollaborate with cross-functional teams to design and implement solutions that enhance operational efficiency and customer experience./liliServe as the subject matter expert in system integrations, workflows, and data management./liliOwn and document business requirements, user stories, and functional specifications for system enhancements and process improvements./liliIdentify opportunities for process automation and efficiency using low-code/no-code platforms and integrations./liliPartner with IT and Engineering teams to ensure seamless integration across various platforms and business units./liliChampion data governance and compliance, ensuring system data integrity and security best practices./liliStay updated with industry trends and emerging technologies to proactively recommend enhancements to the GTM tech stack./li/ulh3Qualifications:/h3ulli6+ years experience as a Business Systems Analyst, or GTM Systems Analyst in SaaS or technology-driven organizations./liliDevelopment experience with Salesforce (APEX), HubSpot (Workflows with Python/JS) Deep understanding of business processes across Sales, Marketing, and Customer Success./liliExperience with business process modeling, data analysis, and translating complex business needs into technical solutions./liliStrong problem-solving skills with a proactive approach to addressing business challenges./liliExceptional communication and stakeholder management skills, with the ability to influence at all levels of the organization./liliAbility to work in a fast-paced, agile environment and manage multiple projects simultaneously./li/ulh3Preferred Skills:/h3ulliDeep Experience with CRM systems such as Salesforce, HubSpot./liliHands-on experience with low-code platforms, system integrations, and API-based workflows./liliStrong analytical skills and familiarity with reporting tools such as Tableau, Power BI, or Looker and SQL skills./liliFamiliarity with Agile methodologies and experience in project management./liliUnderstanding of change management principles and best practices./li/ulpWe know that success comes from smart work and deserves to be recognized and rewarded./ppWe value people who are bold, ambitious, collaborative and customer-centric. Were a global community growing together./ppIf you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!/ppAircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. Well provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in./ppWhy join us?/ppKey moment to join Aircall in term of growth and opportunities/ppOur people matter, work-life balance is important at Aircall/ppFast-learning environment, entrepreneurial and strong team spirit/pp45+ Nationalities: cosmopolite multi-cultural mindset/ppCompetitive salary package benefits (health coverage, lunch, commute, sports)/ppAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure that everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn./p/div