Job Details

divh2Customer Service Agent/h2pEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company. /ppThe National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. /ppThis is a regular, full time position working approximately 40 hours/week with a starting wage of $21 / hour. /ppThis position will be located at the Anchorage International Airport (ANC)- 5000 W International Airport Rd. Anchorage, AK 99502./ppWe offer a robust Benefits Package including, but not limited to:/pulliPaid Time Off, starting with 14 days off in your first year + 6 paid holidays/liliHealth, Dental, Vision insurance; Life Insurance; Prescription coverage/liliEmployee discounts on car rentals, car purchases and much more!/lili401(k) retirement plan with company match and profit sharing/li/ulpSchedule:/pulliSunday: 2:00pm - 10:30pm/liliMonday: Off/liliTuesday: Off/liliWednesday: 2:00pm - 10:30pm/liliThursday: 2:00pm - 10:30pm/liliFriday: 2:00pm - 10:30pm/liliSaturday: 2:00pm - 10:30pm/li/ulh2Responsibilities/h2pWe are hiring now for immediate openings. Responsibilities include:/pulliGreets and answers customer questions and provides assistance based on each customers needs and requests, by brand./liliIdentifies and attends to the customer by name, verifies rental agreement and reservation./liliEnsures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes./liliWorks on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty./liliMakes eye contact and greets all customers; thanks each customer at the conclusion of their transaction./liliProvides all customers with undivided attention while assisting them./liliPrepares all rental and return documents accurately and completely./liliOffers all customers assistance with directions, maps, local area information and appropriate service information./liliReviews rental parameters with all customers to ensure a complete understanding of our rates and service charges./liliEnsures that the return date and time on the rental agreement is accurate./liliReviews all charges at the time of vehicle return./liliPrepares the Rental Agreement Folder with all required information./li/ulpEqual Opportunity Employer/Disability/Veterans/ph2Qualifications/h2ulliMust be at least 18 years old/liliHigh School Diploma or G.E.D. required/liliMust have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support/liliMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)/liliMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future./li/ul/div