Job Details

Job DescriptionPURPOSE OF POSITION:Responsible for a wide variety of freight logistical functions, revenue generation, and data analysis in support of ARRC Freight Customers and internal departments such as Freight Marketing, Accounting, Transportation, and Mechanical. This position coordinates the complete cycle of customer freight movements transported by rail, from origin to destination.The incumbent manages tracking, creating waybills, processing of bills of Lading and manifests, customer communication, auditing freight charges, and calculating ancillary charges. This position serves as a liaison between external customers and internal stakeholders to ensure excellence in customer service to our internal and external customers. It also ensures adherence to regulatory requirements (FRA Title 49 CFR, AAR, and EPA), supports issue resolution, and proactively communicates service changes and disruptions.Duties and Responsibilities:% of TimeMaintains strong working relationships with customers by responding to inquiries and concerns in a prompt and professional manner. Uses the Transportation Management System (TMS) to accurately document and track all freight transactions. Prepares and relays clear customer work requests and switching instructions to Terminal Supervisors. Serves as the primary point of contact with customers by phone, email, and in person about shipments. Coordinates intermodal services (COFC/TOFC) across terminals and manages daily TOFC capacity and customer allocations. Prepares waybills for inbound, outbound, and local shipments. Collaborates with internal departments (Accounting, Marketing, TOFC, Mechanical, Transportation) to resolve issues and enhance service quality. Review and analyze data to solve customer problems and provide solutions. Create and distribute scheduled and ad hoc reports for internal and external stakeholders.40%Ensures compliance with hazardous materials regulations and proper documents and archives hazmat documentation. Process and verify accuracy of customer shipment data. Audits TMS entries to confirm correct revenue charges. Works with Freight Accounting to ensure correct revenue generation and application of ancillary charges. Provides tariff rates and charge schedules to customers. Enter contract agreement rates and document daily, weekly, and monthly revenue numerous services40%Aid in documenting departmental processes and procedures to improve efficiency. Communicate effectively with colleagues to ensure operational continuity. Provides prompt feedback to management on service issues or customer concerns.15%Audits and log TOFC trailers stored in the yard and document those loaded to railcars. Report any unsafe conditions to proper personnel. Supports other team tasks and perform other related duties to meet department goals.5%FACTOR 1: Knowledge RequiredUnderstanding of freight logistics, tariffs, price publications, accounting procedures, hazardous materials regulations, and AAR guidelines. Experience with Transportation Management Systems and revenue billing systems. Familiarity with ARRC freight operations and interdepartmental coordination. Strong analytical, organizational, and communication skills. Intermediate proficiency in MS Office Suite (Word, Excel, Access, PowerPoint, Outlook). Ability to compile data, create reports, and manage documentation. Knowledge of proper grammar, punctuation, and professional communication. Typing speed of at least 40 WPM. Must hold a valid driver's license and be capable of operating a motor vehicle.FACTOR 2: Supervisory ControlReports to the Manager, Freight Customer Service. Works independently on routine to complex assignments. Work is reviewed for results, accuracy, compliance, and customer feedback. Refers unresolved or non-routine issues to the Manager.FACTOR 3: GuidelinesWork is governed by ARR, DOT, FRA, FTA, AAR, and EPA, policies., including or in addition to regulations to include Tariffs, TMS manuals, 49 CFR, and Hazmat regulations. The incumbent must exercise judgment in situations where procedures are not clearly defined.FACTOR 4: Scope and EffectThe role significantly affects ARRC operations, revenue, and service execution. Accuracy is critical to avoiding regulatory penalties and ensuring positive customer experiences. Confidentiality must be supported when overseeing proprietary information.FACTOR 5: Personal ContactsRegular contact with ARRC staff, vendors, consultants, and the public. Requires professionalism, strong people skills, and effective communication under pressure.FACTOR 6: Physical EffortWork is primarily sedentary with frequent use of a computer. Occasional outdoor work is required for trailer inventory.FACTOR 7: Working ConditionsPrimarily office-based with occasional exposure to outdoor conditions. Must work effectively under deadlines and time-sensitive tasks in fast paced environment with continually changing priorities. Requires strong multitasking and time management skills.Minimum QualificationsRequired Qualifications* High school diploma or GED* Three years of administrative or clerical experience* Experience with TMS or database systems* Experience with hazmat documentation* Able to type 40 WPM (Certificate Required)* Valid driver's license* Advanced computer skills (Word, Excel, PowerPoint, Access)* Excellent communication, organization, and time management skills.* Availability to work a non-standard schedule in a 24/7 operation required, to include overtime, evening, weekends and holidaysPreferred Qualifications* Associate degree or relevant logistics experience* Experience in transportation, logistics, or freight operationsThe above reflects only the more significant details for the performance of the job and is not intended to be all inclusive.Additional Required InformationPlease be sure to include any REQUIRED AND DESIRED QUALIFICATIONS in your APPLICANT PROFILE. If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment.IF you are selected for an interview, then you MUST be able to submit a copy of a current driving record that reflects the past three (3) years of driving history.The State of Alaska DMV Driving Records are available online: InformationWORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-###-#### (toll free) or (907) ###-#### if you are located in the Juneau area. Requests for information may also be emailed to ...@alaska.gov.For applicant password assistance please visit: Railroad Human Resources DepartmentE-Mail: ...@akrr.comMailing Address: P.O. Box 107500, Anchorage, AK 99510-7500Street Address: 327 West Ship Creek, Anchorage, AKFax Number: (907) ###-####Alaska Railroad Corporation is an equal opportunity employerAlaska Railroad Corporation BenefitsThe following briefly describes the main benefits available to regular employees of the Alaska Railroad Corporation. Actual benefits differ by bargaining unit.Retirement PlansARRC Pension Plan - Participation is mandatory. You are automatically enrolled in the Plan when you meet the eligibility requirement of your bargaining unit. Employees contribute 9% of their Earnings on a pre-tax basis. The Railroad is exempt from participation in Social Security; however, Medicare Tax is withheld. Participants vest with 5 years of eligible Vesting Service which entitles one to receive a pension benefit at retirement age.Tier 2 Description (Employees hired after July 1, 2015)Normal Retirement Age is age 65, however, the plan allows one to retire as early as age 60. The formula for a monthly Normal Retirement Benefits is 2% x Final Average Earnings x all Credited Service.Early retirement, survivor and disability benefits are available for vested participants.401(k) Tax Deferred Savings Plan - Participation is optional. You may enroll once you meet the eligibility requirement of your bargaining unit. Depending on the bargaining unit, there may be an employer match.457 Deferred Compensation Plan - Participation is optional for non-represented employees.Insurance and Flexible Spending PlansAll plans are optional except the RR Dental Plan for bargaining unit employees.Health Insurance PlanA comprehensive health insurance plan, self-insured by the ARRC and administered by Premera Blue Cross Blue Shield of Alaska. Coverage is also available for the employee's spouse and dependent children. ARRC and the participant share the premium cost. Bargaining unit employees are Eligibility after 90 days, and non-represented employees are eligible as of the date of hire.The Railroad offers a Prefered Provider Organization plan (PPO Blue Essentials) and a Consumer Directed Healthcare Plan with a Health Saving Account (Gold Essentials). The Plans have the following features.The Railroad also offers two dental plans.The Railroad National Dental for represented employees.The Alaska Railroad Optional Dental Plan for both represented and non-represented employees.Paid Leave & HolidaysVacation Leave -accrual per bi-weekly pay period:Represented Employees0-3 Years of Service = 4 Hours>3-15 Years of Service = 6 Hours>15 Years of Service = 8 HoursNon-Represented Employees0-3 Years of Service = 6 Hours>3-15 Years of Service = 8 Hours>15 Years of Service = 10 HoursSick Leave: accrues at 4 hours (Represented) or 2 hours (Non-Represented) per pay period.11 Paid holidaysFor additional information regarding these benefits, please go to www.alaskarailroad.com01Do you have a high school diploma or GED equivalent?* Yes* No02Does your work history clearly demonstrate three years of administrative or clerical experience?* Yes* No03Do you have experience in transportation, logistics, or freight operations?* Yes* No04Do you have experience with TMS or database systems?* Yes* No05Do you have excellent communication, organization, and time management skills?* Yes* No06Do you possess advanced computer skills (Word, Excel, PowerPoint, Access)?* Yes* No07Are you able to work a non-standard schedule in a 24/7 operation, to include overtime, evening, weekends and holidays?* Yes* No08Do you have experience with hazmat documentation?* Yes* No09Are you able to type 40 WPM?* Yes* No10Do you have a valid driver's license? AND Does your current driving record reflect TWO OR LESS violations, and no Driving Under the Influence (DUI), or Operating Under the Influence (OUI) convictions within the last three years?* Yes* No11Are you able to perform this position's duties with or without reasonable accommodations?* Yes* NoRequired QuestionEmployer State of AlaskaAddress PO Box 110201Juneau, Alaska, 99811Phone (800) ###-#### (Statewide toll-free number)(907) ###-#### (Juneau and out-of-state callers)Website