Job Details

divh2Customer Service Representative - Kotzebue/h2pNorthern Air Cargo (NAC) is a scheduled cargo airline based in Anchorage, Alaska. As the largest all-cargo airline in Alaska, NAC operates aircraft throughout our network. The airline operates out of primary bases at the Ted Stevens Anchorage International Airport. The mission of Northern Air Cargo (NAC) is to provide safe, reliable aviation cargo services for our customers and create a place for employees to build long-term careers./ppThe Customer Service Representative serves as Northern Air Cargos primary customer service leader and local resident point of contact in Kotzebue, Alaska. This part-time role is dedicated to supporting Northern Air Cargo customers, ensuring customer service requirements are met, and representing NAC within the community. In addition, this position supports local philanthropic efforts and helps coordinate responses to community needs aligned with Northern Air Cargos values./ppEssential Job Responsibilities:/pulliServe as the primary local customer service contact for Northern Air Cargo customers in Kotzebue./liliCoordinate customer inquiries related to cargo acceptance, tracking, delivery coordination, and issue resolution./liliBuild and maintain strong relationships with local shippers, consignees, partners, and community stakeholders./liliAct as a liaison between customers, station operations, and corporate teams to ensure timely and accurate communication./liliMonitor customer feedback and service performance; identify trends and recommend service improvements./liliSupport and participate in local philanthropic efforts, community events, and initiatives aligned with Northern Air Cargos values./liliAssist in identifying community needs and coordinating Northern Air Cargo participation or support when appropriate./liliEnsure compliance with company policies, safety standards, and applicable regulations and requirements./liliMaintain accurate records, customer communications, and reporting as required./li/ulpQualifications Requirements:/pulliLocal residency in Kotzebue, Alaska required./liliHigh school diploma or GED required (additional education in business, aviation, logistics, or a related field preferred)./liliThree (3) years of customer service, operations, or community-facing experience (aviation, cargo, logistics, or transportation preferred)./liliDemonstrated ability to coordinate service activities, lead through influence, and resolve customer issues professionally./liliProficiency with basic computer applications and the ability to work a flexible part-time schedule as operationally required./liliMust maintain a high degree of confidentiality./li/ulpKnowledge, Skills and Abilities:/pulliCustomer-focused mindset with strong relationship-building skills within the Kotzebue community./liliStrong communication, problem-solving, and conflict-resolution skills, both written and verbal./liliAbility to work independently, manage priorities, and maintain professionalism in a part-time role./liliExperience in air cargo, logistics, transportation, or aviation station operations preferred./liliAbility to coordinate across teams to resolve service issues efficiently and accurately./liliOrganizational skills with attention to detail in documentation, data entry, and reporting./liliDemonstrated cultural awareness and ability to represent Northern Air Cargo professionally and respectfully./liliExperience supporting or coordinating local community events, volunteering, or philanthropic initiatives preferred./liliAccustomed to using phones, email, text, and customer service or cargo systems; willingness to learn NAC systems and processes./liliCommitted to continuous improvement and to supporting community needs aligned with Northern Air Cargos values./liliOccasionally may require use of personal vehicle during the day for errands, deliveries, or community coordination./liliVerbal communication with external and internal customers required 50%-65% of the time./liliTelephonic communication is conducted approximately 25% - 30% of the time./li/ulpPhysical Requirements:/pulliThe employee is regularly required to sit and sometimes stand./liliThe employee will need to see (including close vision), speak and hear./liliManual dexterity is required for input into or manipulation of spreadsheets, composing composition and reports, etc./liliThe employee must occasionally lift and/or move up to 25 pounds./liliPushing and/or pulling carts that may weigh 10-15 pounds./li/ulpEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div