Job Details

Salary: $28.78 Hourly
Location : Anchorage International Airport, AK
Job Type: Full Time
Job Number: 52675
Department: Transportation and Public Facilities
Division: Anchorage International Airport
Opening Date: 01/22/2026
Closing Date: 2/5/2026 5:00 PM Alaska
Division: Anchorage International Airport
Position Open To: Alaska Residents Only
Bargaining Unit: General Government
Range: 15

Job Description
ATTENTION ALASKA RESIDENTS ONLY!
The Department of Transportation and Public Facilities (DOT&PF), at the Anchorage International Airport, is looking to fill multiple Emergency Services Dispatcher 1 positions to help us Keep Alaska Moving!
What you will be doing:

The Airport Emergency Services Dispatcher (ESD 1) is a 24/7 operation that serves as a primary communications link between Air Traffic Control, Airport Police & Fire, airport tenants and the traveling public, as well as many other entities. The ESD1's staff and operate the Airport's Communication Center (ACC) which handles all calls; both emergent in nature and for routine customer service. They also monitor the airport's security and fire systems for any alarms that may occur. The top priority of the center is to monitor communications with Air Traffic Control and to coordinate appropriate responses to aviation emergencies for our First Responders.
Our organization, mission, and culture:

The State of Alaska Department of Transportation and Public Facilities' mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.
The benefits of joining our team:

Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields. With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities.

The State of Alaska has a generous benefits package and an excellent retirement plan. Please see here for more information:

The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. A successful candidate will have sound judgment, decision-making, and a strong ethical and professional conduct history.
The working environment you can expect:

This position is located at the Airport's Communication Center (ACC) within the airport property. The ACC is a facility with 4 workstations and a minimum of 2 ESD 1's, working (3) thirteen hours shifts per week. Shifts include (2) fifteen-minute paid breaks and a (30) minute unpaid lunch. Shift hours and workdays are pending staffing. Daily work environment includes and is not limited to answering calls for service, (on phone lines and multi frequency and agency radio systems), data entry, providing customer service, multitasking, and duties assigned. Candidates must be able to obtain pertinent information from callers, process the call in CAD, prioritize the events and calmly articulate the call for service to the Responders while having room awareness of what is going on with your partner that may be dealing with a completely separate event.
Who we are looking for:

To be successful in this position, the selected applicant will possess the following core competencies:
Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates you possess the competencies for the position.

• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Telecommunications: Knowledge of the concepts, principles, and theories of transmissions, broadcasting, switching, control, construction, or operation of telecommunications systems.
• Database Management Systems: Knowledge of the uses of database management systems and software to control the organization, storage, retrieval, security, and integrity of data.
• Stress Tolerance: Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations).
• Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

To view the general description and example of duties for positions please go to the following link:

Minimum Qualifications
Two years of work experience. This experience must include six months of experience that entails clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
AND
The ability to type at a net speed of 30 words per minute with no more than three errors per minute.

OR

Any combination of education from an accredited college (three semester hours or four quarter hours equal one month of experience), vocational education (150 hours equal one month of experience), and/or work experience may substitute for up to 18 months of non-specific work experience.

Special Note:
Specific positions in this job class may require incumbents to be Emergency Medical Certified, Emergency Police Certified, or Emergency Fire Dispatch Certified.

Shift work may be required.

A background investigation will be required upon initial employment.

This job class requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.
Additional Required Information
At time of interview, applicants are requested to submit (if not already attached to your application):

• Three (3) professional references, including name, job title, and current phone numbers.
• Please be prepared to provide a copy of a typing test demonstrating the ability to type at a net speed of 30 words per minute with no more than (3) three errors per minute.
• Copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcript) if using education to verify that you meet the minimum qualifications.

ALASKA RESIDENTS ONLY
Please be sure to check our residency definition to determine if you qualify.

AIRPORT SECURITY BADGE
Candidates for this position must be eligible for an airport identification badge in accordance with Transportation Security Administration (TSA) regulations (49 CFR 1542) which requires fingerprinting and a criminal background check. The successful applicant must pass a fingerprint-based criminal history record check as well as a comprehensive background investigation, along with a Transportation Security Administration Security Threat Assessment.

APSIN CLEARANCE
Candidates for this position must obtain and maintain Alaska Public Safety Information Network (APSIN) certification, which requires fingerprinting and a criminal background check. A felony conviction disqualifies a person from APSIN certification. Misdemeanor convictions may also disqualify a person from APSIN certification, depending on the circumstances. The successful applicant must pass a fingerprint-based criminal history record check as well as a comprehensive background investigation.

EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-###-#### or (907) ###-#### in Juneau or TTY: Alaska Relay 711 or 1-800-###-#### or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
Contact Information
For specific information about this position, please contact the hiring manager at the following:
Name: Kristi Sutherland-Cheema
Phone: 907-###-####
Email:
Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See for additional information

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year

01

This position works at Anchorage International Airport that operates 24 hours a day, 7 days and week, 365 days a year, including holidays. Are you willing to work shift work, weekends, and holidays?

• Yes
• No

Required Question