Job Details

Veterans encouraged to apply

No prior automotive industry experience is required to apply.

The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.

Responsibilities

• Customer Service and Communication: Greet customers upon arrival, establish rapport, understand their service needs, conduct visual inspections or road tests, clearly explain service recommendations and costs, obtain authorization, provide updates, explain completed repairs, follow up to ensure satisfaction.
• Service Process Management: Schedule appointments, write detailed service orders, liaise with technicians, track progress, process payments, maintain recordkeeping.
• Technical Knowledge and Parts Management: Understand automotive systems, stay updated on new technologies, research parts availability and pricing.
• Additional Responsibilities: Uphold safety regulations, perform basic inspections, other duties as assigned.

Qualifications

• High hospitality quotient: kindness, optimism, curiosity, integrity, etc.
• High school diploma or equivalent.
• Valid drivers license.
• Strong understanding of automotive terminology and mechanical principles.
• Excellent communication and interpersonal skills.
• Customer service focus, active listening, organizational skills, ability to manage multiple tasks, proficiency with dealership management software, ability to work independently and as part of a team.

Benefits Of Working At Swickard

• Open Service Appointment Schedule.
• Career Path with leadership opportunities.
• Ongoing training and support.
• Equal Opportunity Employer. Diversity and inclusion valued.

Competitive Benefits Package

• Medical, dental, vision, life, and pet insurance.
• Optional disability coverage.
• 401k plan.
• PTO and paid holidays.

About Us

• Founded in 2014 by Jeff Swickard in Wilsonville, OR.
• Hospitality company that sells cars, parts, and service.
• Team culture focused on customer experience and employee satisfaction.
• Leader in highline brands: Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, etc.
• Ranked among fastest growing dealership groups in the US.

Location: Anchorage, AK. Salary: $52,000.00 - $82,000.00.

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.

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