Job Details

About My Client:-

My client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients,client brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries

Role -Voice Engineer with Genesys Cloud

Location--Remote

Design configure and implement Microsoft Teams voice services including voice policies call routing and call recording

Develop and maintain documentation for Teams voice services including procedures best practices and troubleshooting guides

Plan and execute migrations of voice infrastructure to Microsoft Teams leveraging Genesys Cloud integration where applicable

Handle the Genesys Cloud platform including user accounts permissions and access control

Collaborate with senior voice engineers colleagues vendors and stakeholders to implement new voice services and enhance existing ones

Design and implement Genesys Cloud integrations with Microsoft Teams for enhanced contact center functionality eg call routing agent desktop integration etc

Technical Skills Required

Genesys Cloud

Cisco Unified Communications Manager Call Manager

Cisco Unity Connection

Voice Gateways

SIP Trunking

Voice Codecs

Troubleshooting and Problemsolving Skills

Network Security Principles and Best Practices

Strong understanding of VoIP SIP and other voice technologies

Proven experience with Microsoft Teams voice services including voice policies call routing and call recording

Extensive experience with Genesys Cloud Voice including its architecture features and integration capabilities

Experience with contact center technologies and workflows is a plus

Technical Skills Secondary

1Cisco Certifications CCNA Voice CCNP Voice CCIE Voice

2Experience with Corporate Restructuring Activities

3Experience with Network Diagrams and Documentation

4Knowledge of Industry Trends and Advancements in Voice Technologies

Soft Skills Required

1Communication and Interpersonal Skills

2Collaboration with Cross Functional Teams

3Technical Support to Endusers

4Flexibility for System Maintenance and Upgrades.

Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability