Job Details

Bilingual Customer Service Representative (Remote)

Envision Radiology is looking for a remote customer service representative to join our team! Seeking candidates fluent in Spanish and English Monday - Friday 8:30AM - 5:00PM MST | Position pay range $16.89 - $20.36 open to AL, AZ, CO, FL, ID, LA, MO, NE, OK, TX, UT, VA, & PA markets.

The customer service representatives are responsible for answering inquiries from patients regarding account charges, insurance payments, and balances due. A variety of clerical duties will also be performed such as collecting balances due and recording payments to accounts.

Essential functions include:

• Answers phones and assists facilities, payers, and patients with inquiries.
• Sets up payment plans when requested by patients.
• Contacts patients regarding their payment plan when required.
• Maintains strict confidentiality regarding patient health information (PHI) as well as follows HIPAA regulations.
• Communicates questions and/or issues to the lead and supervisor when necessary.
• Other duties as assigned.

Competencies include:

• Customer/client focus
• Problem solving/analysis
• Time management
• Communication proficiency
• Teamwork orientation
• Technical capacity

This position has no supervision responsibilities.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

No travel is expected for this position.

Minimum qualifications/experience:

• 1+ year of customer service/call center experience medical or healthcare preferred
• Knowledge of EOBs preferred
• Detail oriented, self-motivated, a problem solver and a team player
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a very fast-pace team environment
• Ability to continuously "exceed" company and customer expectation
• Strong communication skills & professional demeanor

Education/certifications:

• Minimum of high school diploma or equivalent (GED) continuing education preferred

Additional eligibility qualifications:

• None required for this position.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compliance:

Adheres to Envision's code of conduct and compliance policies and attends annual compliance training as set forth by the company.

Company benefits:

• Health benefits: medical/dental/vision/life insurance
• Company matched 401k plan
• Employee stock ownership plan
• Paid time off + paid holidays
• Employee assistance program

OSHA exposure rating: 1

It is reasonably anticipated that no employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.

Envision radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.